SysAid – An Award-Winning Cloud IT
Service Management (ITSM) Solution
Trusted By Over 1000 SysAid Customers
Imagine a help desk, service desk, or ITSM solution that you never have to upgrade, that’s highly scalable, requires no servers, and takes up zero local resources. Welcome to SysAid Cloud!
Give Your IT Team a Trusted ITSM Solution
“Best Vendor” at the 2014 SDI IT Service & Support Awards
Pink Elephant Certified
ITIL Process Compliant, Bronze Level
An Award-Winning Cloud Solution
- SysAid Cloud offers full SysAid functionality including help desk, ITSM, asset management, monitoring, and remote control
- Hosted in world-class, SSAE16-certified data centers in the USA, Europe, Asia Pacific, and the Middle East
- SysAid is responsible for backups and disaster recovery
Where Is SysAid Cloud Hosted?SysAid Cloud is hosted in third-party state-of-the-art data centers across three different regions:
With SysAid On-Premise, you install the SysAid software on your servers and are responsible for managing both the servers and the software, including upgrades.
With SysAid Cloud, the SysAid software is hosted by SysAid, so there’s zero processing power required at your end – just log in and get to work. You do not need to upgrade the SysAid software or monitor your SysAid servers because it is all done for you by SysAid, leaving you more time for your core IT tasks.
How Are SysAid Cloud Customers Supported?
At SysAid we're committed to providing exceptional customer service – there's no type of request too large or too small that we won't handle. Whatever support you need, we're here to help.
SysAid support can be accessed via:
- Submitting a ticket