Refreshed UI for the Manager's Dashboard, ticket form, and all lists in SysAid
Download the one-page overview
New drag-and-drop and visual preview capabilities for your attachments
The attachments control in the SR form has been updated for a more modern look and feel. It also includes the ability to:
- Quickly and easily add attached files to an SR with drag-and-drop capability.
- Preview attachments without downloading them by opening them in the new attachments gallery
Improved layout in Self-Service Portal settings
The Self-Service Portal settings page has been restructured making it more organized and easier to use.
Enhanced self-service accessibility
SysAid now offers a built-in option for applying a high-contrast theme to the Self-Service Portal, for enhanced accessibility.
Email rules just got even better - it's not just for incidents anymore!
New third-party add-ons
Email integration got a facelift
The email integration UI was changed to the new List and Form interface, for a more comfortable user experience.
Support for SysAid notifications via the Windows Action Center and Mac OS X Notification Center
Admins can configure the SysAid agent to display broadcast messages, chat, and remote control requests in Windows and Mac notification interfaces for an improved, standardized user experience.
Limit on recipients for automatic notifications to groups is no longer an issue!
A new Group Email field allows admins to enter a distribution list email address for automatic group notifications, instead of emailing each group member individually. When this field is used, the distribution list counts as only one recipient, helping customers who have limits on the number of recipients per email.
Extended the reach of "Limit to Company Data" permission
The "Limit to Company Data" permission also applies to groups, online users, and other aspects of the user interface. As part of this change, we've added the "Company" field to the Group list and form.
Greater flexibility in setting up automatic SR notifications
Upgraded the General Settings page to provide more granular control over automatic notifications sent to various admins.
If you are using RDS, upgrade to the latest version: