Increased Capabilities in the Self-Service Portal:
Improved End-User Experience in the Self-Service Portal:
End users can:
TeamViewer Embedded Enhancements:
Avoid Clutter from Repetitive Content by Merging Service Records
Admins can easily merge the contents of multiple service records into a single service record.
More Options for Password Reset
Admins can configure Password Services to send a password reset code to end users' mobile devices.
Simplify Troubleshooting by Getting Real-Time Data on Agent Deployment Failures
Detailed information regarding agent deployment failures is displayed in real-time in the agent deployment console and is saved to the agent deployment log.
New Standardized MSI Includes Improved Orca Compatibility
SysAid's new standardized, Orca-compatible agent MSI deployment allows for the customization of all agent parameters and supports multiple operating systems.
More Bulk Actions Available in SR List
Admins can now assign multiple SRs to an admin group and set one parent SR for multiple SRs.
If you are using RDS, upgrade to the latest version: