SysAid On-PremiseWelcome to Spring 17!

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Spring 17 Highlights

Increased Password Services Access
The requirements for setting up Password Services have been lowered, i.e. domain administrator permissions are no longer needed.


Improved Support for SNMPv3 in Credentials Management
Admins can now configure all encryption and authentication methods offered by SNMPv3 in the Credentials form.


Slack Integration
Admins can integrate SysAid with Slack to improve team collaboration:

  • Create Slack channels
  • Pull Slack data into SysAid
  • Post messages to Slack channels from SysAid
  • Create tickets or link a Slack channel to a ticket with Slack slash commands


Animated Summary Report
This year (2017), admins can select a new personalized music video, featuring SysAid's Joe The IT Guy, to summarize their help desk data.


Microsoft EWS Protocol Support
Admins can now select the EWS protocol when configuring incoming email integration and calendar sync.


SysAid Vendor Management
Admins can define SysAid to automatically connect an asset with its manufacturer.


New Agent Installation Method
Admins can deploy and undeploy agents via the RDS, directly from the SysAid interface.


Credential Management
Admins can store domain credentials and automatically apply them when deployting the agent via the RDS.


New LDAP Integration Capability
SysAid can automatically disable LDAP-imported admins that are no longer available in the Active Directory.


Unified Approach for Agent Deployment and Agent Settings Management

  • Admins can deploy and undeploy agents via the RDS, directly from the SysAid interface.
  • New intuitive and user-friendly interface for managing agent deployments across domains and IP ranges.
  • Admins can manage multiple agent settings configurations from a single location.


Patch Management Update
SysAid automatically updates the Patch Management licenses when the SysAid agent is upgraded to the most recent version.


Enhancements to Asset Discovery and Agent Deployment

  • Admins can deploy and undeploy agents via the RDS, directly from the SysAid interface.
  • New intuitive and user-friendly interface for managing SNMP and WMI asset discovery scans.
  • When admins deploy agents to WMI-discovered assets from the asset list, they can select the following parameters for the deployment: RDS, agent settings configuration, and credentials.


Upgraded Interface for Custom Notifications
Admins can access custom notifications in a new, intuitive list/form interface that allows them to simultaneously view a notification's subject and body.


SysAid Barcode App for Android
Admins with Android devices can use SysAid Barcode to create CIs in SysAid, check in and check out CIs, and perform inventories using CI bar codes.


Increased Flexibility in the Agent Depoyment Plan List
Admins can edit the values for fields for multiple deployment plans simultaneously, in the Agent Deployment Plan list.








Previous On-Premise Highlights






September 2016

Summer 16 Highlights

  • Welcome Nagios to the SysAid Family
  • Brand-New iOS Mobile App
  • Visual Workflow for Processes
  • New Reporting Capabilities
  • Improvements to the New BI Analytics and Advanced Reporting
  • Change from Flash to HTML5
  • New Third-Party Integrations




SysAid Spring 17 Edition
On-Premise Upgrade


Windows (Upgrade)



Linux (Upgrade)





  • To upgrade to SysAid Spring 17, you must be running SysAid 15.2 or higher.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • You can only use the 64-bit Windows upgrade if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade. If it is incorrect you will be prompted, and then simply install the 32-bit upgrade.
  • To run SysAid release 9.0 and higher for Linux/Unix/Mac, you must have SUN Java 1.7 or higher and Tomcat 7 installed on the SysAid server.
  • SysAid's Patch Management capabilities require the latest versions of the SysAid agent and the RDS to be running on the machines you want to patch.




RDS Installation


If you are using RDS, upgrade to the latest version: