SysAid On-Premise

Download Summer 17
summer17 Screenshot

Summer 17 Highlights

New Self-Service Portal
(Watch the Webinar)
SysAid's new Self-Service includes many new features including:

  • Brand new, responsive user interface
  • Easy, codeless customization of themes, banners, and toolbox items
  • New SR scoreboard for end-users
  • Helpful and intuitive search functionality
  • And more...


Seamless Integration with TeamViewer, Embedded within Your SysAid
TeamViewer Embedded allows admins to harness TeamViewer capabilities to launch attended and unattended remote control sessions from within SysAid. No pre-existing TeamViewer account needed.

Other features include:

  • Ability to initiate a session directly from an SR form or an asset record
  • Specialized license designed to optimize your usage and accomodate the RC needs of all your admins
  • Automatically generated SR activities for each session
  • And more...


Enhanced LDAP Integration UI
The LDAP integration UI now includes:

  • List and Form interface for easier access to LDAP integration configuration
  • Credentials selection instead of Username and Password fields


New Marketplace Page for Add-Ons and Third-Party Integrations
The Third-Party Integrations page was split into a My Apps page, which contains add ons and integrations that admins have already acquired, and a Marketplace page where admins can browse and acquire the add-ons and integrations they want.


Updates to SMS Integration
Admins have a wider variety of SMS providers to choose from and they have enhanced flexibility in configuring their integration.


Increased Flexibility in the Agent Deployment Plan List
Admins can edit the values for fields for multiple deployment plans simultaneously, in the Agent Deployment Plan list.


Added Flexibility in BI Analytics
The Open SR Overview chart now contains many more options of varied fields to display in the graph, crafting your BI dashboard to fit your needs.


Enhanced Flexibility in BI Analytics Charts
BI Analytics now supports relative dates such as last month, and this month.


SysAid Patch Managmentment Increased Support
The software product list, in your patch management policies, is continuously updated with additional products that admins can patch.


Shibboleth Integration
Admins can automatically login to SysAid using their Shibboleth credentials.







Windows (Upgrade)



Linux (Upgrade)

Beta version available.
Contact for details




  • To upgrade to SysAid Summer 17, you must be running SysAid 16.3 or higher.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • You can only use the 64-bit Windows upgrade if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade. If it is incorrect you will be prompted, and then simply install the 32-bit upgrade.
  • To run SysAid release 9.0 and higher for Linux/Unix/Mac, you must have SUN Java 1.7 or higher and Tomcat 7 installed on the SysAid server.
  • SysAid's Patch Management capabilities require the latest versions of the SysAid agent and the RDS to be running on the machines you want to patch.




RDS Installation


If you are using RDS, upgrade to the latest version: