New Self-Service Portal
(Watch the Webinar)
SysAid's new Self-Service includes many new features including:
Seamless Integration with TeamViewer, Embedded within Your SysAid
TeamViewer Embedded allows admins to harness TeamViewer capabilities to launch attended and unattended remote control sessions from within SysAid. No pre-existing TeamViewer account needed.
Other features include:
Enhanced LDAP Integration UI
The LDAP integration UI now includes:
New Marketplace Page for Add-Ons and Third-Party Integrations
The Third-Party Integrations page was split into a My Apps page, which contains add ons and integrations that admins have already acquired, and a Marketplace page where admins can browse and acquire the add-ons and integrations they want.
Updates to SMS Integration
Admins have a wider variety of SMS providers to choose from and they have enhanced flexibility in configuring their integration.
Increased Flexibility in the Agent Deployment Plan List
Admins can edit the values for fields for multiple deployment plans simultaneously, in the Agent Deployment Plan list.
Added Flexibility in BI Analytics
The Open SR Overview chart now contains many more options of varied fields to display in the graph, crafting your BI dashboard to fit your needs.
Enhanced Flexibility in BI Analytics Charts
BI Analytics now supports relative dates such as last month, and this month.
SysAid Patch Managmentment Increased Support
The software product list, in your patch management policies, is continuously updated with additional products that admins can patch.
Admins can automatically login to SysAid using their Shibboleth credentials.
If you are using RDS, upgrade to the latest version: