Too many organizations settle for ‘resolution times’ and ‘call numbers’ to measure their service desk performance. Are these really the right metrics to use? And, besides, are they accurately being measured and interpreted?
Learn from Rob England’s many years of experience working with a wide range of clients. Sure, there’s a lot of good advice on this topic already, but in this webinar, Rob, aka The IT Skeptic, brings his own unique and unconventional approach to the questions.
In this 1-hour webinar, you’ll: