19TH ANNUAL INTERNATIONAL IT SERVICE MANAGEMENT
CONFERENCE & EXHIBITION

February 15-18, 2015 | Bellagio Hotel, Las Vegas

Pink 2015

February 15-18, 2015 - Now in its 19th year, this annual event is recognized as one of the world’s premier global IT Service Management (ITSM) conferences.

SDI Software Showcase 2015, Manchester

March 26, 2015 | The Place, Manchester, UK

SDI Software Showcase 2015, Manchester

March 26, 2015 - With so many service desk and IT service management (ITSM) tools available on the market, choosing the solution that best fits your needs can be extremely time consuming and perhaps even a little overwhelming.

HDI 2015 CONFERENCE & EXPO  

March 24-27, 2015 | Mandalay Bay, Las Vegas

HDI 2015 Conference & Expo

March 24-27, 2015 - The annual HDI event is one of the industry’s leading technical service and support conferences. But it’s so much more than an IT conference.

Webinar on Improving Incident Management

March 11, 2015 - Join us for a webinar with Stuart Rance - ITSM consultant, trainer, and author - and learn how to make incident management as efficient and effective as possible. Stuart will be available to answer all your burning questions!

SDI Conference 2015

April 22-23, 2015 | Hilton Metropole, Birmingham, UK

SDI Conference 2015

April 22-23, 2015 - The Service Desk Institute (SDI) Conference 2015 is THE UK conference for IT service desk professionals seeking to improve: IT support operations, staff development, service desk tool exploitation, and customer service.

Webinar: The Right Metrics for Your Service Desk

May 20, 2015 - Join us for a webinar with Rob England (aka The IT Skeptic) who will present his often controversial thoughts on service desk metrics. Learn some of the pitfalls of choosing and using metrics, how to interpret and draw the right conclusions from your metrics data, and more.

THE SERVICE DESK & IT SUPPORT SHOW 2015

June 3-4, 2015 | Olympia, London, UK

The Service Desk & IT Support Show 2015

June 3-4, 2015 - The Service Desk & IT Support Show 2015 (SITS15) is one of the leading global showcases for IT service management (ITSM) and service desk technology. 

Webinar: Real-World Tips for Self-Service Success

July 22, 2015 - Join us for a webinar with industry renowned ITSM presenters Stephen Mann and Stuart Rance who will explore the potential pitfalls of employee self-service, and share their advice on how to design, launch, manage, and encourage use of a self-service facility.

SDI Software Showcase London, 2015

August 26, 2015 | Woburn House, London, UK

SDI Software Showcase 2015 - London, UK

August 26, 2015 - With so many service desk and IT service management (ITSM) tools available on the market, choosing the solution that best fits your needs can be extremely time-consuming and perhaps even a little overwhelming.

Better Problem Solving with Knowledge Management

Sept. 9, 2015 - In our webinar with knowledge management consultant Aprill Allen, discover how knowledge management processes embedded into day-to-day support workflows can provide IT support staff with vital knowledge when they need it, and the self-confidence to do their job well.

GARTNER CIO & IT EXECUTIVE SUMMIT

September 8-10, 2015 | Mexico City, Mexico

Gartner 2015 - Mexico City, Mexico

Sept. 8-10, 2015 - With keynotes and track sessions covering the hottest topics in IT and business, Gartner bills its CIO & IT Executive Summit as Latin America's most important gathering of senior IT leadership from the region's companies, government, and public sector.

FUSION 15: ROAR INTO THE MODERN AGE OF SERVICE MANAGEMENT

November 1-4, 2015 | Hyatt Regency, New Orleans, Louisiana

FUSION 2015 - New Orleans, Louisiana, USA

November 1-4, 2015 - Jointly hosted by two of the world’s largest IT service management (ITSM) industry bodies itSMF USA and HDI, FUSION 15 brings together some of the greatest ITSM industry minds and most respected ITSM professionals.

Webinar: The Importance of Change Management

Nov. 18, 2015 - How do you ensure that your change management processes are working to benefit, not handicap, your business? From standard changes to change assessments, we’ll be covering everything you need to be successful in change management.

SysAid Winter 16 Release Webinar

Jan. 20, 2016 - We’ll walk you through many of the new and improved features, including: revamped reporting with a fresh UI, new BI Analytics, Mac OS X agent, and SysAid REST API.

Webinar: Getting Started with Service Catalog

Feb. 10, 2016 - Watch our webinar with IT service management practitioner Greg Sanker, and learn how to clearly identify your services and create plain-language service descriptions, to form the basis of a functional service catalog.

PINK16:
20TH ANNUAL INTERNATIONAL IT SERVICE MANAGEMENT CONFERENCE & EXHIBITION

February 14-17, 2016 | Bellagio Hotel, Las Vegas

PINK 2016 – Bellagio Hotel, Las Vegas

Feb. 14-17, 2016 - Now in its 20th year, this annual event is recognized as one of the world’s premier global IT service management (ITSM) conferences.

SDI Conference 2016

April 13-14, 2016 | Hilton Metropole, Birmingham, UK

SDI Conference 2016

Apr. 13-14, 2016 - The Service Desk Institute (SDI) Conference 2016 is the UK conference for IT service desk professionals seeking to improve: IT support operations, staff development, service desk tool exploitation, and customer service.

HDI 2016 Conference & Expo

April 12-15, 2016 | The Rosen Shingle Creek, Florida

HDI 2016 Conference & Expo

Apr. 12-15, 2016 - The annual HDI event is one of the industry's leading technical service and support conferences. But it’s so much more than an IT conference.

The ITSM Show 2016

June 8-9, 2016 | Olympia, London, UK

The ITSM Show 2016 (SITS16) – Olympia, London, UK

Jun. 8-9, 2016 - The ITSM Show 2016 (SITS16) is one of the leading global showcases for IT service management (ITSM) and service desk technology.

Fusion 16

November 1-4, 2016 | MGM, Las Vegas | #SMFUSION

November 1-4, 2016 | MGM, Las Vegas

Nov. 1-4, 2016 - Jointly hosted by industry icons itSMF USA and HDI, FUSION 16 creates a total immersion experience into today’s most relevant service management topics combined with the best networking and social activities in the beautiful MGM Grand in Las Vegas.

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