SDI Conference 2016

April 13-14, 2016 | Hilton Metropole, Birmingham, UK

Apr. 13-14, 2016 - The Service Desk Institute (SDI) Conference 2016 is the UK conference for IT service desk professionals seeking to improve: IT support operations, staff development, service desk tool exploitation, and customer service.

From the keynotes to the conference sessions to the opportunities for informal peer networking, the conference is all about getting the best from your people and your service desk.

Whether you’re new to IT support and ITSM, or an experienced service management professional, you’ll gain crucial insights into how best practices and industry tools can help to align IT operations with business needs, and to improve service desk and service management operations.

Once the full SDI16 program is announced, we’ll share with you the sessions we’re most excited about.

We’d also love you to have “meeting SysAid” on your SDI Conference 2016 agenda, whatever the reason. Whether you’re looking for a new service desk, want to talk about ITSM best practices, fancy a photo with Joe the IT Guy, or even if you work for another ITSM tool vendor and simply want to have a sneaky look at what we’re up to. Anyone and everyone is welcome at the SysAid booth, or to join us where all the best conversations take place… in the bar.


If you’d like to pre-schedule a meeting with us in advance, we are just a short request form away.

Yes, Please


Who's going to be there?

Sarah Lahav Sarah LahavCEO
Joshue Phillips Joshua PhillipsSales Supervisor