5 tips to help you improve problem management

Good problem management can provide enormous value, by reducing IT service failure and by limiting the impact of failures when they do occur.

ITSM thought leader Stuart Rance will teach you to:

Focus on workarounds, not root causes
Focus on improvement opportunities, not on placing blame
Train staff in analysis techniques
Define business-focused problem management metrics

Receive a free copy of our white paper

Download now
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy