Understanding and agreeing what’s really important to your organization when choosing the right ITSM tool and vendor doesn’t have to be difficult. Here are some recommendations (you’ll need to download the report to get all the tips!)

• ITSM process enablement: The ability to support all required aspects of current and future ITSM operations
• Self-Service: Reducing costs while speeding up service and resolutions, thereby improving the end-user experience
• Automation: Employing a spectrum of automated capabilities that will bring benefits across all three of “better, faster, cheaper”