Press & Media

Independent Research Firm Names SysAid a "Leader" in ITSM Report

SysAid Receives Highest Score Among All Vendors for its Current Offering

Tel Aviv, Israel – July 28, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, was among the select companies that Forrester invited to participate in “The Forrester Wave™: ITSM SaaS Delivery Capabilities, Q3 2014”. In this evaluation, SysAid was named “a leader” in ITSM SaaS. SysAid also received the highest score among all vendors in the "Current Offering" category.

Read more: Independent Research Firm Names SysAid a "Leader" in ITSM Report

SysAid Wins "Best Vendor" at the 2014 SDI IT Service & Support Awards

SysAid Recognized for Providing Top Customer Service in the IT Service Management Space

Tel Aviv, Israel – June 18, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today announced that SysAid has been named “Best Vendor” in the 2014 Service Desk Institute (SDI) IT Service & Support Awards. This award recognizes SysAid for having the most outstanding customer service record in the ITSM industry. The honor was announced at the SDI Conference 2014 on June 17 at the Hilton Metropole – Birmingham in the United Kingdom.

Read more: SysAid Wins "Best Vendor" at the 2014 SDI IT Service & Support Awards

SysAid Named Finalist in 2014 SDI IT Service & Support Awards

SysAid Considered for Title of "Best Vendor" In Recognition of Outstanding Customer Service

Tel Aviv, Israel – May 20, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, announced today that SysAid has been named a finalist in the 2014 Service Desk Institute (SDI) IT Service & Support Awards in the Best Vendor category. This honor recognizes the IT service vendor with the most outstanding record of customer service. SysAid CEO Sarah Lahav and fellow team members will participate in a question and answer panel at SDI headquarters on May 28 for the final round of judging. The winner will be announced at the SDI Conference 2014, set to take place June 17-18 at the Hilton Metropole – Birmingham in the United Kingdom.

Read more: SysAid Named Finalist in 2014 SDI IT Service & Support Awards

End of Windows XP Support Exposes 75% of U.S. Corporations to Security Threats

Based on IT Asset Management Data From 699 U.S. Customers, SysAid Finds That 3 Out of 4 Organizations Have at Least One Machine Running Windows XP

Tel Aviv, Israel – April 11, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, announced today that 75% percent of American corporations are now exposed to security threats due to Microsoft’s decision to end support for Windows XP on April 8. These at-risk corporations have at least one XP computer, and 15% of American corporations are running more than half of their machines on XP. In total, 27% of corporate computers still run the Windows XP operating system.

Read more: End of Windows XP Support Exposes 75% of U.S. Corporations to Security Threats

SysAid Introduces Patch Management Tool in Version 14.0 of ITSM Platform

New Patch Management Tool Automates and Customizes Updates for Most Popular Software; On-Premise Users on Default Embedded Database Automatically Migrated to MS SQL Express

Tel Aviv, Israel – March 24, 2014 - SysAid Technologies Ltd. (www.sysaid.com), a leading provider of IT service management (ITSM) solutions, announced today that the company has released version 14.0 of its cloud-based and on-premise ITSM platforms. The release features the new SysAid Patch Management solution, a free database migration for on-premise customers, and new capabilities inspired by user input.

Read more: SysAid Introduces Patch Management Tool in Version 14.0 of ITSM Platform

SysAid Named Cloud ITSM Solution of the Year

2013/14 Cloud Awards Recognize SysAid's Leadership in Cloud-Based IT Service Management Solutions

Tel Aviv, Israel – March 7, 2014 - SysAid Technologies Ltd. (www.sysaid.com), a leading provider of IT service management (ITSM) solutions, announced today that the Cloud Awards have named SysAid the "Cloud ITSM Solution of the Year."

Read more: SysAid Named Cloud ITSM Solution of the Year

SysAid Announces 20% Revenue Growth and 15% Growth in Customer Base

New Customers Include Brooks Brothers, Toyota and Xerox Human Services

Tel Aviv, Israel – Jan. 31, 2014 - SysAid Technologies Ltd. (www.sysaid.com), a leading provider of IT service management (ITSM) solutions, announced today that the company has achieved revenue growth of 20% and 15% growth in customers in 2013.

Read more: SysAid Announces 20% Revenue Growth and 15% Growth in Customer Base

SysAid Launches Complete Patch Management Solution to Enhance ITSM Offering

Integrates Solution from GFI Software to Offer Superior Patch Management Capabilities

Tel Aviv, Israel – January 2, 2014 SysAid Technologies Ltd. (www.sysaid.com), the global leader in all-essential ITSM software, today announced it has signed an agreement with software provider GFI Software (http://www.gfi.com) to integrate a new patch management solution into its ITIL-certified software. The new feature will be available in both cloud and on-premise editions, offering SysAid customers the most advanced help desk-integrated patch solution on the market.

Read more: SysAid Launches Complete Patch Management Solution to Enhance ITSM Offering

Peer 1 Hosting Support SysAid with its Growing Base of Cloud Customers

SysAid Opens New North American Data Center Powered by Peer 1 Hosting to Deliver All Essential ITSM Tools in the Cloud

Tel Aviv, Israel – December 11, 2013 SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, today announced it is using PEER 1 Hosting technologies within its new cloud-based data center, to serve SysAid’s North American cloud customers. In addition to supporting SysAid’s existing cloud customers, its new data center, powered by PEER 1 Hosting technology, will allow for the expansion of SysAid’s regional customer base.

Read more: Peer 1 Hosting Support SysAid with its Growing Base of Cloud Customers

Unique Implementation Will Efficiently Manage More than 50,000 Requests over Two-Week Period

 

Tel Aviv, Israel – July 22, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, today announced that Maccabiah Games, the world’s largest Jewish athletic competition, has implemented SysAid’s help desk solution to assist with an estimated 50,000 inquiries and more than 10,000 registered participants. .

Read more: Maccabiah Games Selects SysAid to Power 2013 Mega Event Information and Data Center

New Interface Focused on Saving Users Time

 

Tel Aviv, Israel – July 1, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, today announced the launch of a new user interface (UI) for its ITIL-certified software. The new UI is designed to minimize the number of clicks, improving overall processes and time spent navigating between software modules and features. The interface allows IT professionals to easily access all essential IT tools on one centralized platform, including the service desk, asset management and MDM capabilities.

Read more: SysAid Launches Intuitive UI Designed to Improve IT Service Management (ITSM) Experience

Western Illinois University Deploys SysAid to Manage IT Services for its 15,000 Staff and Students

 

Tel Aviv, Israel – June 11, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that the office of University Technology (uTech) at Western Illinois University has deployed SysAid’s ITIL-certified ITSM platform to effectively manage the University’s entire IT service system.

Read more: Western Illinois University Deploys SysAid to Manage IT Services for its 15,000 Staff and Students

SysAid IT Benchmark Data Shows Only 0.53% Windows 8 Penetration on Enterprise Computers, Compared with Nearly 4% Uptake by Overall Market

 

Tel Aviv, Israel – June 4, 2013 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, today released surprising IT Performance Benchmark data on the adoption rate of Windows 8.

Read more: Global Windows 8 Market Share Shockingly Low Among Enterprises

With More than 1,000 Cloud Customers, SysAid Already One of Leading ITSM Cloud Providers in the World

SITS 2013, Earls Court, London, UK – April 23, 2013 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that Founder and Chairman, Israel Lifshitz, has predicted an 80% cloud adoption rate among new customers by the end of 2013. The prediction is based largely on current cloud adoption statistics, as well as the growing appeal of the benefits of cloud solutions, including significant cost savings and faster deployment timelines.

Read more: SysAid Founder Israel Lifshitz Predicts 80% of New Customers will Adopt Cloud Platform by End of...

180 Pizza Hut, KFC, Starbucks and Carl’s Jr. Franchises in New Zealand to use SysAid

Tel Aviv, Israel – April 4, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that Restaurant Brands Limited, a corporate franchisee managing the New Zealand branches of KFC, Pizza Hut, Starbucks Coffee and Carl's Jr., has selected SysAid 9.0, a fully-integrated ITSM solution, to manage its internal IT operations.

Read more: Restaurant Brands Ltd. Selects SysAid to Serve Up Its IT Service Management Operations

IT Service Management and Mobile Device Management to be Rolled Out Nationwide for Largest Water Parks Operator in U.S.

Tel Aviv, Israel – March 13, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that Palace Entertainment, the largest operator of water parks and family entertainment centers in the United States, has selected SysAid’s fully-integrated ITSM solution, SysAid 9.0.

Read more: Palace Entertainment Makes a Splash with SysAid

Former VP Customer Relations, Sarah Lahav Tapped as New CEO, Underscoring SysAid's Commitment to its Customers

Tel Aviv, Israel – February 27, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today the appointment of Sarah Lahav as Chief Executive Officer, as well as Hanan Baranes as the Company’s new Vice President of Professional Services.

Read more: SysAid Announces New Executive Appointments

Company Predicts Dramatic Shift to Cloud in 2013

Tel Aviv, Israel – January 15, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today its 2012 year-end achievements, including the addition of 1,400 new paying customers around the world.

Read more: SysAid Now Boasts Tens of Millions of Users, As Company Looks Ahead to 2013

Realty ONE Group Selects SysAid Software for IT Operations

Inc. 500 Company To Use SysAid for Remote Help Desk Support Remote Help Desk Support

Tel Aviv, Israel – December 19, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that Realty ONE Group, a full-service residential real estate brokerage named to the Inc. 500 list of the fastest-growing private companies in America, has selected SysAid 9.0 integrated ITSM software.

Read more: Realty ONE Group Selects SysAid Software for IT Operations

SysAid Enters First Japan Strategic Reseller Partnership with ESECTOR

Tel Aviv, Israel – November 13, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced today that it has signed its first Japan reseller agreement with leading IT solution provider ESECTOR, Ltd., to license SysAid’s ITSM solutions in Japan as well as provide regional customer support.

Read more: SysAid Enters First Japan Strategic Reseller Partnership with ESECTOR

Schweppes Zimbabwe Selects SysAid’s IT Service Management Software

Tel Aviv, Israel – October 23, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced today that iconic soft drink brand Schweppes Zimbabwe Ltd. has selected the Company’s ITSM solution.

Read more: Schweppes Zimbabwe Selects SysAid’s IT Service Management Software

SysAid Fully Compatible with Windows 8

Tel Aviv, Israel – October 23, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced today that the Company's ITIL-certified help desk and asset management platform is fully compatible with Microsoft's Windows 8 operating system. The SysAid client agent, which allows the submission of service requests by end users, is also Windows 8-compatible.

Read more: SysAid Fully Compatible with Windows 8

SysAid Conquers Final Frontier Of Asset Management With Integrated Mobile Device Management Capabilities

Tel Aviv, Israel – October 15, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced recently the launch of SysAid 9.0, the latest and most versatile release of the Company’s ITIL-certified software to date. The new version is headlined by a Mobile Device Management (MDM) module that is completely integrated with SysAid’s IT Service Management platform.

Read more: SysAid Conquers Final Frontier Of Asset Management With Integrated Mobile Device Management...

Swissport Selects SysAid to Support IT Service Management Operations in the U.S.

Tel Aviv, Israel – July 31, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced today that Swissport, the world's leading provider of ground services to the aviation sector, has selected SysAid's ITSM solution for its U.S. operations.

Read more: Swissport Selects SysAid to Support IT Service Management Operations in the U.S.

Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

Tel Aviv, Israel – July 19th, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that its help desk software solution has been deployed at The Johns Hopkins University.

Read more: Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

SysAid Appoints New CEO

 

Tel Aviv, Israel – July 4th, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, today announced the appointment of Saar Bitner as Chief Executive Officer, effective immediately. Bitner replaces company founder Israel Lifshitz, who will remain with the company in a strategic capacity.

Read more: SysAid Appoints New CEO

New Location Will Support SysAid’s Growing Customer Base in the Local Market

 

Tel Aviv, Israel – May 30, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that it has opened a new office in Brazil, to be headed by Leandro Romesz. The new office will provide business and technical support for prospective and current customers in the Brazilian market.

Read more: SysAid Expands Operations with Opening of Brazil Office

Based on ITIL Best-Practice Methodology, SysAid Allows Users to Optimize IT Operations for Greater Efficiency

Tel Aviv, Israel – May 15, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software, today announced its ITSM Suite has been certified for ITIL V3 compatibility through Pink Elephant's PinkVERIFY™ program.

Read more: SysAid Awarded ITIL V3 Best-Practice Certification from Pink Elephant

Record Growth for Innovative ITSM and CSS Software Provider Continues in 2012

Tel Aviv, Israel – February 28, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it now has more than 100,000 customers in 143 countries around the world, and has surpassed 10 million end users benefiting from its innovative software platforms. SysAid published today an infographic highlighting the profile of SysAiders worldwide, recent IT statistics, and distribution data.

Read more: SysAid Surges Past 100,000 Worldwide Customers

My Desktop, The Industry's First Fully "Help Desk-Integrated" Remote Access Module, Leads New 8.5 Features and Continues SysAid's Track Record of Innovation

Tel Aviv, Israel – February 14, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.5, the latest release of its market-leading mobile-enabled IT help desk platform.

Read more: SysAid Launches SysAid IT 8.5, Improving Key Dimensions of the IT Service Management Experience...

CSS 3.5 Helpdesk Gives Companies Greater Control Over Their Customer Service and Support with Advanced Integration and Scalability

Tel Aviv, Israel – February 1, 2012 – SysAid Technologies Ltd., a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched the newest version of its Customer Service and Support software, SysAid CSS 3.5.

Read more: SysAid Introduces CSS 3.5 Helpdesk, With Focus on Enterprise

SysAid's On-Premise, SaaS, and Mobile ITSM Solutions Enable Administrators to Automate IT Processes and Save Time and Resources Managing Their Help Desk and Asset Inventories

Tel Aviv, Israel – November 8, 2011 – SysAid Technologies Ltd., (http://www.sysaid.com/IT), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today that the National Institute of Mental Health (NIMH) has selected a new internal help desk software solution—SysAid IT.

Read more: SysAid’s IT Help Desk Software Selected by the National Institute of Mental Health (NIMH)

SysAid Awards Organization's IT Department with iPad 2 Tablets and Donates Six Additional iPad 2s to m2m End Users

Tel Aviv, Israel – October 25, 2011 – SysAid Technologies Ltd., (http://www.sysaid.com/IT), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today that mothers2mothers (m2m), a South Africa-based, non-governmental organization, has won iPad 2 tablets, for each member of the IT team, in SysAid's global sweepstakes. In addition to the six iPads for the IT administrators, SysAid also donated another six iPad 2s for use within the organization to assist m2m's coordination of activities and services throughout the region. The extra iPads found their way around Africa - to Kenya, Malawi, and Zambia.

Read more: mothers2mothers, Dedicated to Preventing Mother-to-Child HIV Transmission, Wins SysAid's iPad 2...

School is out and summer is finally here!

While it seems that everyone is on vacation, there is at least one department that is working overtime this summer - the IT department. Summer is the busiest time for IT professionals in the education sector, who are working endlessly to prepare the networks, IT assets, and all of the technologies for the new school year.

In an effort to help IT managers optimize these important summer months, SysAid Technologies, a global provider of help desk solutions, offers 10 tips for IT Professionals to optimize their IT environments ahead of the 2011-2012 school year.

Read more: 10 Tips for IT Professionals in the Education Sector

Since January 2010, More Than 450 New Educational Institutions Have Started Using SysAid

Tel Aviv, Israel – July 12, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today a new Education Edition of its popular IT Service Management Suite. Based on ITIL industry best practices, the new edition is geared towards IT departments serving K-20 educational institutions.

Read more: SysAid Launches New IT Helpdesk & Asset Management Solution for K-20 Educational Institutions

SysAid Prepared to Deliver Ultimate IT Management Experience in Mobile World

Tel Aviv, Israel – June 29, 2011 – Israel Lifshitz, CEO & Founder of SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, emailed today a personal letter, to over 60,000 SysAid customers, regarding the direction of SysAid as mobility seeps into the IT world. Here's the letter:

Read more: Personal Letter from SysAid CEO & Founder

SysAid IT 7.5 Help Desk Software Nominated for Techworld IT Management Tool of the Year

Airport City, Israel – June 23, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it has been shortlisted as a finalist for the "IT Management Tool of the Year" in the 2010 Techworld Awards. SysAid was selected among dozens of applicants in this category, including products from a variety of international vendors.

Read more: SysAid Technologies Shortlisted For the 2010 Techworld Awards

In Parallel with Emphasis on Mobile IT Solutions, SysAid Will Give iPad 2s to Each IT Admin in Winning Company

Airport City, Israel – June 7, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, announced today a unique "giveaway" offer to its customers that reflects SysAid's emphasis on the important role of mobile technology for the IT industry: each company that purchases SysAid 8.0, or upgrades their existing account with the addition of the new Password Services and/or Remote Control modules, will be entered to win a brand-new iPad 2 for every administrator in its IT department.

Read more: SysAid Launches iPad 2 Sweepstakes, Putting "Money Where its Mouth Is" As It Backs Claim as...

New and Improved User Interface Provides 35% Faster Performance

Airport City, Israel – June 1, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today the newest version of its Customer Service Support software, CSS 3.0. The software features a new user interface that enables users to access and manage data in fewer clicks, and a 35% improvement in overall page load time.

Read more: SysAid Unveils CSS 3.0, Its Most Optimized and User-Friendly Customer Service Support Platform to...

Led by New Remote Control Access Feature, SysAid IT 8.0 Provides Administrators With Full Mobile Management of Their Help Desks

Latest Release Also Includes a Password Self-Reset Module, Allowing End Users to Self-Reset Their Password or Unlock Their Network Accounts

Tel Aviv, Israel – May 24, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.0, the world's first fully mobile help desk and asset management software. The version is highlighted by a new password services module and extended remote control capabilities.

Read more: SysAid Takes Training Wheels Off Mobile IT Help Desk Administration

SysAid Enables IT Departments to Improve Response Time and Provide Superior Service, Contributing to Lower IT Costs and Higher Productivity

Airport City, Israel – April 5, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a global provider of IT Service Management Software (ITSM) and Customer Service Support (CSS) software, announced today that 70 financial institutions selected SysAid's IT helpdesk solution in 2010, highlighting the rising interest in the industry for simple and easy-to-use IT management tools.

Read more: SysAid's IT Helpdesk Platform Selected by 70 Financial Institutions in 2010

Launch Marks Completion of SysAid’s Family of Mobile Applications for the IT Administrator

Tel Aviv, Israel - March 22, 2011 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new IT help desk mobile application for Windows Phone 7 (WP7).  The announcement follows the launch of similar applications for iPhone, Blackberry and Android, making SysAid the first company to offer mobile IT help desk applications on all four leading smartphone platforms.

Read more: SysAid Becomes First ITSM Provider to Launch IT Help Desk Application for Windows Phone 7

New App to Be Followed By Version for Windows Phone 7 By End Of January 2011

Mobile CSS App Allows Administrators the Convenience and Flexibility to Manage the Service Desk On The Go

Tel Aviv, Israel – January 4, 2011- SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new CSS Application for iPhone, Blackberry, and Android. The free application is available for download in each respective app store.

Read more: SysAid Launches Customer Service Software (CSS) Applications for Blackberry, iPhone and Android

Leading ITSM and CSS Player Introduced Complete Line of IT Helpdesk Mobile Apps; Also Provided Industry Benchmark Data to Help Guide IT Administrators

Tel Aviv, Israel – December 13, 2010 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced 2010 year-end achievements, including that it became the first ITSM Company to launch a full line of IT Help desk mobile applications for iPhone, Blackberry and Android. Additionally, SysAid will also be introducing a mobile IT Help desk application for Windows Phone 7 in early 2011.

Read more: 2010: The Year SysAid Brought The HelpDesk to The Mobile World

New Solution Enables Businesses to Easily Integrate Chat Capabilities Directly into Their Websites to Enhance Customer Interaction and Boost Satisfaction

Tel Aviv, Israel –December 1, 2010- SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new Live Chat Solution. The new offering, which may be instantly integrated into existing company websites, allows online visitors to communicate with business representatives in real-time and is designed to help improve customer service quality.

Read more: SysAid Technologies Unveils Live Chat Solution for Real-Time Internet Customer Support

SysAid IT 7.5 is the First IT Management Solution to Offer a Full Mobile Platform for IT Professionals to Monitor and Manage Helpdesk Requests and IT Assets on the Go

Tel Aviv, Israel – November 10, 2010 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today the latest release of its help desk software, SysAid IT 7.5. The new solution is the Company’s official release that supports all leading mobile technology platforms and offers IT helpdesk and asset management applications for iPhone, BlackBerry and Android.

Read more: SysAid Launches SysAid IT 7.5, the Latest Release of its Intuitive and Simple Help Desk Software

SysAid Introduces Key Features, Including New SLA/SLM Module to Help Customer Service Departments Measure and Improve Service Delivery

AIRPORT CITY, Israel – October 4, 2010 – SysAid Technologies Ltd., a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, publicly launched today the newest version of its Customer Service Support software, CSS 2.5, featuring a new SLA/SLM module, a fully integrated task calendar, a customizable report-building wizard, and additional tools to better manage the service desk.

Read more: SysAid Launches Version 2.5 of Customer Service Support (CSS) Software With 80 Enhancements

New Product Joins Blackberry and iPhone Applications, Allowing IT Management Maximum Flexibility and Efficiency

Tel Aviv, Israel – September 21, 2010- SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new Android IT Help desk Application. The free application, available for download in the Android Market, will enable IT professionals to more easily monitor and manage help desk requests and IT assets in real time.

Read more: With Launch of Android IT Help desk App, SysAid Becomes World's First IT Service Management...

New App for Blackberry Will Be Shortly Followed by Android Launch Later This Year

Tel Aviv, Israel – August 10, 2010 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new BlackBerry IT Helpdesk Application. The free application, available for download on Blackberry App World, will enable IT professionals to more easily monitor and manage helpdesk requests and IT assets in real time.

Read more: SysAid Technologies Launches BlackBerry Mobile IT Management Solution App, Becoming World's First...

Strategic Expansion Allows for Increased Customer Interaction with Locals and Positions SysAid as Leading IT & CSS Software Provider in Region

Tel Aviv, Israel- June 14, 2010- SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management Software (ITSM) and Customer Service Support (CSS) software, announced today that it has opened a new office in Sydney, Australia. The subsidiary will be called SysAid Australia and its opening marks the first overseas office outside of the Company’s Israel headquarters.

Read more: SysAid Technologies Expands Overseas with Opening of Australian Subsidiary

New App to be followed by Versions for Blackberry and Android by the End of 2010

Tel Aviv, Israel - June 8, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its new iPhone Help Desk Application, SysAid IT Mobile. The application allows IT professionals to easily manage all help desk services on the go.

Read more: SysAid Launches iPhone Application for Mobile IT Management, Enabling IT Professional to Manage...

SysAid Introduces More than 130 Software Enhancements, Including a Novel SLA/SLM Module Designed to Help IT Departments Measure and Improve Overall Service Delivery to End-Users

Tel Aviv, Israel - May 24, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.

Read more: SysAid Launches New 7.0 Version of SysAid IT Help Desk Software

First Ever SysAid Users Event to Feature Keynote Addresses By Leading Industry Experts and the Unveiling of SysAid's Next Software Release, SysAid IT 7.0

Tel Aviv, Israel - January 26, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it will be hosting its first ever SysAid Technology Conference (http://sysaidconf.com/) from April 28-30, 2010 at the MGM Grand Hotel in Las Vegas, NV.

Read more: SysAid to Host Its First Ever Technology Conference at MGM Grand Las Vegas in April

The Latest Version of SysAid's Customer Service Software is the Industry's First Ever Free Cloud and Live Chat-Enabled Platform for SMBs, Featuring Functionalities Only Previously Available to Enterprises

Tel Aviv, Israel - January 19, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, publicly launched today the newest version of its Customer Service Support software, CSS 2.0. (Online SysAid CSS Demo)

Read more: With Launch of CSS 2.0, SysAid Technologies Revolutionizes Customer Service Departments for Small...

New State-of-the-Art Facility Enhances Company's Ability to Service New Customers and Allows for Continued Expansion Move Comes in Response to 43% Employee Growth in 2009

Tel Aviv, Israel - January 5, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it has relocated its corporate headquarters to Airport City, Israel, one of the country's largest centers of business. The move comes in response to the Company's 43% employee growth in 2009.

Read more: SysAid Technologies Relocates Corporate Headquarters

Economic Climate Encourages Enterprises to Turn to SysAid's Practical, Cost-Effective Help Desk and Customer Service Support Solutions

Tel Aviv, Israel - December 16, 2009 -SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that more than 16,400 new organizations around the world have deployed SysAid's solutions in 2009, equaling 43% growth in comparison to 2008. Over the year, the Company also launched four new releases and experienced employee growth of more than 40%.

Read more: SysAid Registers Record Growth in 2009 As More Than 16,000 New Organizations Select Company's...

Live Chat Transforms the Way IT Managers Communicate With End-Users, Simplifying the IT Process for the Entire Company and Dramatically Improving Efficiency

Tel Aviv, Israel - November 23, 2009 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, publicly launched today its newest version of its help desk software, SysAid IT 6.5, featuring the industry's first-ever fully integrated Live Chat module.

Read more: SysAid Launches SysAid IT 6.5 and Unveils First-Ever Integrated IT Help Desk Live Chat

SysAid 6.5 Offers 96 New Features, Chat Capabilities and First-Ever IT Industry Benchmarking Module

Tel Aviv, Israel - October 19, 2009 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it has launched a beta version of its latest intuitive help desk software, SysAid IT 6.5.

Read more: SysAid Launches Beta Version of SysAid IT 6.5: The Company's Latest IT Help Desk and Asset...

The Warren Buffett Portfolio Company Has Successfully Integrated ITIL and is Moving All of its Change Management Processes to SysAid

Tel Aviv, Israel - October 12, 2009 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that Clayton Homes, (www.claytonhomes.com) a multiple award winning home manufacturing company based in the U.S. and a Berkshire-Hathaway portfolio company, has implemented its ITIL Package to maximize IT efficiency and performance.

Read more: Berkshire Hathaway's Clayton Homes Selects SysAid's ITIL Package to Manage and Transform its IT...

Users Love Simplicity and Cost-Effectiveness of SysAid Solutions

Or Yehuda, Israel - September 22, 2009 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that its flagship product, SysAid IT, is now deployed in more than 55,000 organizations worldwide. This marks a 22 percent increase from 45,000 customers a year ago.

Read more: SysAid Surpasses 55,000 Customers

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