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SysAid 14.4, Are You Ready for More?

By | November 24, 2014 in SysAid

Are you ready for more from your service desk?

I can't tell you how excited I am to be a part of SysAid's latest release SysAid 14.4. Sure, I may not be as crazy as Steve Ballmer, but there’s a sense of energy as we approach the final stages that is to be the latest offering from SysAid. The beta testing community, also known as SysAid Pathfinders, has been putting 14.4 through the testing wringer, and everyone couldn’t be happier with the results.

The beauty of version 14.4, in my opinion, is our desire to have you — our friends, customers, and community — to be the drivers of the product. During the past few months our product development team has been working closely with our customer community to identify which direction to take for version 14.4.

More Functionality

Release 14.4 has a lot of improvements, many of which are based on customer feedback. In fact, at last count, there were over 40 specific performance enhancements to help make IT life easier. Some of the top favorite features include:

  • The ability to report on value changes for a specific field
  • Linked items on templates now are automatically copied over to the new record
  • Access to information (request status, IT service status, FAQs, and ‘how-to’s)
  • Addition of a backout plan action item in change management
  • The history log of a record now includes the reason for a priority change

For further details on SysAid version 14.4, be sure to check out the Release Notes.

More Mobility and Flexibility

14.4 also provides a new tool available for the iPad toting admins out there - a new iPad app! The iPad app itself isn’t even the biggest news, but rather what’s under the hood. The latest iOS app from SysAid is built on top of our new REST API. This integration API isn’t just an updated method for integrating SysAid with new technologies. It also gives a foundation for additional mobile development — be it Android, iOS or Windows. In fact, once the API is officially released, anyone could conceivably build his or her own mobile app for SysAid.

More to Experience

An IT service management platform isn’t just about incident records or managing IT data. While a simple spreadsheet can suffice to manage the data, we recognize that our customers want a positive experience when using SysAid, and minor improvements in that experience make a huge difference. That is why the categories list has been reshaped and I think you’re really going to like it. Also, HTML formatting is now being displayed for incoming emails. Plus we’ve added an enhanced ability to link any item (incident, change, asset, project, etc.) to any other item in the system! These are the changes our beloved community members requested, and we’re happy to deliver them to enrich the overall experience of SysAid.

Future Releases

Our goal is to not only create software, but rather to empower IT to go beyond current capabilities and to support our community, as new challenges are discovered in the ever shifting technology trends. In the future, we’ll continue to work with our customers to find new ways to improve SysAid, and move the product into a new generation of IT service management. With the expanding adoption of cloud software, a growing mobile workforce, and the resulting changes to IT processes, we’re excited to support the ever changing technology landscape, and we encourage the community members to continue voicing their needs to keep IT relevant.

Join the Release Webinar

If you haven’t had the chance to join our Pathfinder Program, it’s never too late - go ahead and sign up here, and catch the tail end of the fun, or there’s always next time of course. Meanwhile, I highly recommend you register for our Release Webinar on December 3rd at 12 pm EST, as we present our latest offering to the IT community.

If you want to learn what’s new in SysAid 14.4, and how to use it to get the most value
from your IT service management solution, click the button below.

Please share your thoughts in the comments or on Twitter, Google+, or Facebook where we are always listening.

Michael Slabodnick

About Michael Slabodnick

Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines, make dumb jokes, and spend way too many hours into the late night playing Call of Duty to relive his immature teenage years.

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