Compare AI-driven ITSM solutions
100X the impact of your team—with a platform built for scale,
delivered with simplicity.
Compare our plans
Standard
Help Desk
AI to assist your team
Ideal for lean teams looking to simplify and speed up service delivery.
Includes smart ticket handling, auto-responses, and advanced AI assistance.
Pro
ITSM
AI that takes action
Built for mid-sized or mature IT teams who want to simplify complex workflows and hand off work to AI. Includes the ability to customize AI Agents or build your own.
Enterprise
Limitless AI for IT at scale
This plan is designed to meet the needs of large organizations with complex environments and enormous workloads, offering advanced customization and organization-wide automation.
Chatbot for End-Users
- SSP Integration
- Microsoft Teams Integration
- AI Emailbot Integration
- Multi-language support
Chatbot for Agents
- Real-time ticket summary
- Service record solution advisor
- Task prioritization advisor
- AI Asset Management
- Compose a message
- Send the message
- Data segregation
Agent assist
- AI Case Summarization
- AI Emotion
- AI Author
- AI Intelligent Categorization
Data pool
Customizable guardrails
Data segregation
Chatbot quality scoring
Monitor and fine-tune chatbot answers
AI usage dashboard
AI insights weekly email
Gen AI training for service agents
Nearly 100 prebuilt AI agents
AI connections
Examples:
- Azure AD
- MS Intune
- MS SharePoint
- MS Office 365
- MS Authenticator & BitLocker
- Slack
- Salesforce
- HiBob
- Twilio
- Perplexity
AI agent builder
Incident management
Knowledge base
Multi-channel support, including custom-branded customer portal, email, and chat
Multiple self-service portals
Work intake through customizable forms, workflows and queues
Fields customization
50 configurable custom columns with diverse field types
Priority management
Routing rules
Escalation rules and alerts
Custom workflows
Workflow designer
Fulfill action items via email and SSP
Includes 250 managed assets (additional assets are available on demand)
Asset monitoring
CMDB
TeamViewer Remote Control
Inventory management
Network discovery
Patch management
Advanced discovery, powered by Lansweeper
*Requires an active Lansweeper license.
ITSM dashboards
Customized reporting
BI analytics dashboard (includes a Qlik license)
Performance benchmarking
Email ticket creation
Email notifications
Email rules
AI emailbot
Change management
Problem management
Request management
Multi-language support
Data storage
Storage retention
Sandbox
Self-serve support
24/7 Support for priority 1 issues
24/6 Email support
24/6 Live chat support
Panic alert
Callback option
24/6 WhatsApp support
Resolution time
Priority 1 response time SLA
Dedicated senior engineers
Dedicated customer success manager
* subject to eligibility
GDPR
CCPA
DPA
Multi-Region data residency
SOC 2 Type II compliance
Multi-factor authentication (MFA)
Single sign on (SSO)
ISO/IEC 27001; ISO/IEC 27017; ISO/IEC 27018
SSL configuration
Standard
Help Desk
AI to assist your team
Ideal for lean teams looking to simplify and speed up service delivery.
Includes smart ticket handling, auto-responses, and advanced AI assistance.
Pro
ITSM
AI that takes action
Built for mid-sized or mature IT teams who want to simplify complex workflows and hand off work to AI. Includes the ability to customize AI Agents or build your own.
Enterprise
Limitless AI for IT at scale
This plan is designed to meet the needs of large organizations with complex environments and enormous workloads, offering advanced customization and organization-wide automation.
Compare our plans
Join 10M users all over the world
Results ITSM teams like yours will see with SysAid
70%↓
In Average Time to Repair
(ATTR) With SysAid Copilot
3 Hours
Daily saved with
SysAid Copilot
93%
AI-Contained
Resolution Rate
70%
of Tickets Resolved Through
Self-Service
Let’s get started
