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Agentic AI refers to artificial intelligence that goes beyond providing insights by acting on them. By independently performing tasks, automating actions, and making context-aware decisions, Agentic AI transforms AI from a passive assistant into an active problem-solver. It handles IT requests, streamlines processes, and improves response times with minimal human input, taking generative AI to the next level.

SysAid AI agents are specialized ITSM assistants designed to do more than just make suggestions by taking actions. These AI-driven tools automate complex workflows, manage routine tasks, and proactively identify opportunities for efficiency. By doing so, they free up IT teams to focus on strategic initiatives, boosting productivity and driving impactful results.

The SysAid AI Agent Builder is an intuitive, no-code platform that empowers IT admins to create and customize AI Agents effortlessly. This tool enables IT teams to automate repetitive tasks, optimize workflows, and drive innovation. With a dedicated data pool, access controls can be managed easily, ensuring only authorized users can interact with the agents. The Builder also offers tools to monitor, fine-tune, and tailor interactions, giving you complete control over AI-driven service capabilities while enhancing IT service delivery and enabling teams to focus on strategic challenges.

AI chatbots are conversational assistants that respond to queries using predefined knowledge bases. They are limited to answering questions and lack the ability to take independent action. However, AI chatbots can integrate with AI agents to handle more complex user requests. AI agents, on the other hand, are goal-oriented systems capable of making decisions and executing tasks autonomously or on demand. Unlike AI chatbots, they go beyond conversations, working across systems, adapting dynamically, and delivering real-time results. While AI chatbots handle routine interactions, AI agents enable intelligent automation, making them essential for advanced, decision-driven workflows.

SysAid prioritizes AI agent security by operating within defined guardrails and implementing robust, customizable data controls. These measures include continuous monitoring, fine-tuning, and compliance with security protocols, ensuring agents perform within clearly established limitations. Additionally, scenarios requiring human oversight or approval are built in to maintain a secure and controlled environment.

No, AI agents are designed to complement traditional ITSM platforms, not replace them. By automating repetitive tasks and enabling intelligent workflows, they enhance and extend the capabilities of ITSM platforms, allowing teams to work more efficiently and focus on strategic priorities.

SysAid’s prebuilt AI agents are growing every month. They cover a wide range of tasks, from service management and asset management to executing actions with third party applications. See the full details here.