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Danny Tashiev

ABOUT

Community Manager and a Product team member at SysAid – set on a mission to help humanity (or at least a small percentage of it on the Community forums), and make our software even greater. Working in the tech market since 2007, Danny’s gained experience in translations, information research, and a whole lot of tech support. He’s an avid reader, a long-time gamer, and a true child of the internet with a dark sense of humor and a taste for eccentric music.

893 Views

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July 31st, 2018

5 Ways Your IT Service Desk Can Add Value to Your Organization

Sometimes you need to take the time to step back to see where your IT service desk could do better. Including where it sometimes manages to make issues for itself that just go unnoticed in such a chaotic work environment. So in this blog post, I want to look at a few areas that your...

Tep back think

632 Views

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October 2nd, 2017

The Top 20 Questions About SysAid’s Self-Service Portal – Answered!

On September 12th SysAid hosted its wildly successful webinar on its Self-Service Portal, one of the newest features slated for release in the upcoming on-premise Summer 2017 release, (v17.3) which is currently in beta testing and is scheduled for general release at the end of November, 2017 (already available on cloud). During the webinar, participants...

Self-Service Portal Q&A

882 Views

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March 30th, 2017

How Hot Is Your F11 Key?

Hey there, long time no blog post! I’ve been working in SysAid for more than two years now, and lately it has come to my attention that many of our customers don’t know about the SysAid Agent F11 hotkey feature. This is one of our blowout, unique features – which is also incredibly easy to implement...

577 Views

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December 17th, 2015

Winter 16 Beta Bliss: Reporting…Redefined

“The new reporting is SUCH an improvement! I love the new design too, but the functionality in the reporting though… Fantastic.” -lola412 “New reporting is a big improvement” -cdkarp “Thanks for updating the Reporting UI. It’s definitely much improved.” -GopherTech Hey guys! It’s SysAid Beta time again and I feel like we’re in a winter...

562 Views

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July 28th, 2015

7 Service Desk Myths Debunked and How to Kill Them

TV programs such as The IT Crowd and the Dilbert comic strips convey IT teams and service desks in a comical yet often negative manner. They are very funny, I know I laugh at them, but they are funny mainly because they are based on truths – truths that have been with IT and the...

532 Views

|

May 12th, 2015

My SysAid Beta Adventure

A warm hello to all readers. I’m Danny, and some of you may already know me as the Technical Community Manager over in the SysAid Community. Over the past couple of weeks I’ve been managing the beta phase of the SysAid 15.2 Help Desk Software On-Premise release with our instrumental set of Pathfinders. Our focus,...

893 Views

|

July 31st, 2018

5 Ways Your IT Service Desk Can Add Value to Your Organization

Sometimes you need to take the time to step back to see where your IT service desk could do better. Including where it sometimes manages to make issues for itself that just go unnoticed in such a chaotic work environment. So in this blog post, I want to look at a few areas that your...

Tep back think

882 Views

|

March 30th, 2017

How Hot Is Your F11 Key?

Hey there, long time no blog post! I’ve been working in SysAid for more than two years now, and lately it has come to my attention that many of our customers don’t know about the SysAid Agent F11 hotkey feature. This is one of our blowout, unique features – which is also incredibly easy to implement...

632 Views

|

October 2nd, 2017

The Top 20 Questions About SysAid’s Self-Service Portal – Answered!

On September 12th SysAid hosted its wildly successful webinar on its Self-Service Portal, one of the newest features slated for release in the upcoming on-premise Summer 2017 release, (v17.3) which is currently in beta testing and is scheduled for general release at the end of November, 2017 (already available on cloud). During the webinar, participants...

Self-Service Portal Q&A

577 Views

|

December 17th, 2015

Winter 16 Beta Bliss: Reporting…Redefined

“The new reporting is SUCH an improvement! I love the new design too, but the functionality in the reporting though… Fantastic.” -lola412 “New reporting is a big improvement” -cdkarp “Thanks for updating the Reporting UI. It’s definitely much improved.” -GopherTech Hey guys! It’s SysAid Beta time again and I feel like we’re in a winter...

562 Views

|

July 28th, 2015

7 Service Desk Myths Debunked and How to Kill Them

TV programs such as The IT Crowd and the Dilbert comic strips convey IT teams and service desks in a comical yet often negative manner. They are very funny, I know I laugh at them, but they are funny mainly because they are based on truths – truths that have been with IT and the...

532 Views

|

May 12th, 2015

My SysAid Beta Adventure

A warm hello to all readers. I’m Danny, and some of you may already know me as the Technical Community Manager over in the SysAid Community. Over the past couple of weeks I’ve been managing the beta phase of the SysAid 15.2 Help Desk Software On-Premise release with our instrumental set of Pathfinders. Our focus,...

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