Press & Media

The Warren Buffett Portfolio Company Has Successfully Integrated ITIL and is Moving All of its Change Management Processes to SysAid

Tel Aviv, Israel - October 12, 2009 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that Clayton Homes, (www.claytonhomes.com) a multiple award winning home manufacturing company based in the U.S. and a Berkshire-Hathaway portfolio company, has implemented its ITIL Package to maximize IT efficiency and performance.

Running a ratio of 373 end-users to one technician, the Clayton Homes support team faces challenging IT situations on a daily basis, which they solve using SysAid's ITIL model.

"We have absolutely benefited from the SysAid ITIL Package as it has greatly enhanced our capabilities when it comes to change notifications and tracking issues," said Brian Martin, Network Engineer for Clayton Homes. "Before the ITIL package, we had no standards for Change Management and had no real way to track changes to make sure all went smoothly."

Clayton Homes, acquired by Warren Buffett and Berkshire-Hathaway in 2003, is a leader of manufactured housing and modular homes in the United States. Since 1934, the company has built more than 1.5 million homes and received multiple awards for design and construction.

SysAid's ITIL Package offers Clayton Homes an extensive range of management solutions for Incident Management, CMDB, Change Management and Problem Management and is designed to transform the way incidents and problems are managed within IT environments. SysAid's ITIL Package enables IT professionals to handle IT problems, track IT elements, predict future impacts and implement successful organizational changes using SysAid's trademark simplicity.

Clayton Homes is currently in the process of inputting its network information into the Change Management database. Once this occurs they plan to move all of their change management processes to SysAid.

"We are very pleased that Clayton Homes has selected our integrated ITIL management solution and that they have already expressed great satisfaction with some of the key elements the platform offers," said Israel Lifshitz, founder and CEO of SysAid. "SysAid is committed to providing industry professionals with proven ITIL best practices, and tools for better management. SysAid was built on ITIL methodology, making use of best-practices. We will keep simplifying cutting-edge IT tools, making them even more accessible, to enable companies of all sizes enjoy industry standards."