Press & Media

Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

Tel Aviv, Israel – July 19th, 2012 – SysAid Technologies Ltd. (, a leading global provider of IT Service Management (ITSM) software solutions, announced today that its help desk software solution has been deployed at The Johns Hopkins University.

Units within the University’s Krieger School of Arts and Sciences will use the SysAid Education Edition to organize and automate internal procedures for receiving, processing and archiving IT help desk requests, as well as for asset management.

"We are pleased to have been selected by one of the world’s foremost educational institutions," said Saar Bitner, CEO of SysAid. "The fact that a Johns Hopkins school has selected our ITSM platform underscores the value its IT department sees in our product and in our commitment to providing them with an integrated solution."

The SysAid Education Edition is a web-based help desk and asset management software solution specially designed for a school IT environment, accommodating the requirements of public and private institutions from elementary school through higher education. The solution provides IT administrators with the ability to manage and maintain their help desks using a mobile platform, while allowing end users to submit IT requests from their own mobile devices. Offering a wide variety of modules and functionalities such as My Desktop – a remote access tool for end users, a self-reset password logon feature, and advanced security and control capabilities for IT administrators, the SysAid solution offers a fully-integrated ITSM platform that can be used in the office or on the go.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh