Press & Media

Schweppes Zimbabwe Selects SysAid’s IT Service Management Software

Tel Aviv, Israel – October 23, 2012 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), announced today that iconic soft drink brand Schweppes Zimbabwe Ltd. has selected the Company’s ITSM solution.

Schweppes Zimbabwe will use SysAid to effectively manage the Company’s internal IT department, consisting of four system administrators and 200 end users, including the help desk and asset management.

"SysAid offers a dynamic solution with a great combination of IT tracking and measurement tools and tight integration at a competitive price," said Makomeya Mary, IT Applications Specialist Schweppes Zimbabwe. "We believe this software will enable us to seamlessly expand our IT operations and benefit both system administrators and end users."

SysAid’s ITSM platform, available in both in-house and cloud editions, provides IT administrators with the ability to manage and maintain their help desks from the office or on the go, while the mobile interface in the End-User Portal allows end users to quickly and easily submit IT requests directly from mobile devices. The Manager IT Dashboard, specifically tailored to meet the needs of the Schweppes Zimbabwe IT team, works as a management platform that allows real-time visibility into the help desk, asset management, monitoring, SLA management, and project KPIs in one centralized location.

"We are pleased to have been selected by such a notable company as Schweppes Zimbabwe," said Saar Bitner, CEO of SysAid. "Our solution provides improved visibility and control over all IT processes and assets and is easy to use for both system administrators and end users, allowing a comprehensive solution that will bring added value to the Company."

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh