Press & Media

SysAid Enters First Japan Strategic Reseller Partnership with ESECTOR

Tel Aviv, Israel – November 13, 2012 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), announced today that it has signed its first Japan reseller agreement with leading IT solution provider ESECTOR, Ltd., to license SysAid’s ITSM solutions in Japan as well as provide regional customer support.

"We are pleased to embark on a new strategic partnership with SysAid and believe that this agreement brings a unique value proposition to the Japanese market by offering a comprehensive ITSM solution that addresses virtually all aspects of the IT department," said Mr. Shunichi Nakamura, Managing Director of ESECTOR. "We see strong demand for SysAid’s solution in Japan, especially in today’s economy, when businesses are placing strong emphasis on improving efficiency while reducing costs."

SysAid’s ITSM software, available in cloud and in-house editions, provides IT administrators with a variety of tools to better manage operations by centralizing IT user data, service request history, hardware, and software inventory into a single, easily accessible, user-friendly web interface. The Company’s most recent release, SysAid 9.0, is compatible with Windows 8 and also includes integrated Mobile Device Management (MDM) capabilities that allow administrators to extend their IT management policies across all mobile devices on the network.

"Given the rising importance of the Japanese market, we are pleased to partner with ESECTOR and to provide local organizations – from small businesses to enterprises – with a new set of original and market-proven IT solutions." said Israel Lifshitz, Founder of SysAid. "In addition to gaining access to the best ITSM tools in the business, customers stand to greatly benefit from ESECTOR’s local professional services and support."

SysAid’s ITSM software is used by more than 100,000 businesses in 143 countries, spanning all industries and sizes, from Fortune 500 corporations to SMBs.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh