Press & Media

New Interface Focused on Saving Users Time

Tel Aviv, Israel – July 1, 2013 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), software solutions, today announced the launch of a new user interface (UI) for its ITIL-certified software. The new UI is designed to minimize the number of clicks, improving overall processes and time spent navigating between software modules and features. The interface allows IT professionals to easily access all essential IT tools on one centralized platform, including the service desk, asset management and MDM capabilities.

The development process of the new UI included participation of a team dedicated to analyzing customer input, which was factored into the final design.

"Our new UI highlights the fact that we actively listen to our customers, understand their needs and deliver true value through our fully integrated software,” said Sarah Lahav, CEO of SysAid. “By incorporating customer input gathered from our online community, customer roundtables, and beta testing program, we are confident this is the most intuitive and easy-to-use ITSM software interface in the market."

The new UI is also optimized for tablet use, allowing IT professionals to easily access and manage all activities from virtually anywhere. Additionally, the new UI offers advanced personalization, including a new option to upload profile photos for both chat and direct messages. The platform can also be customized with the customer logo for internal branding purposes.

SysAid is available in both cloud and on-premise editions. New cloud customers will benefit from the new UI immediately, while existing cloud customers will be automatically upgraded over the next two months. The new UI will also be included in SysAid’s next on-premise release, which will be launched in the fourth quarter of 2013.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh