Press & Media

My Desktop, The Industry's First Fully "Help Desk-Integrated" Remote Access Module, Leads New 8.5 Features and Continues SysAid's Track Record of Innovation

Tel Aviv, Israel – February 14, 2012 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.5, the latest release of its market-leading mobile-enabled IT help desk platform.

Built with a focus on improving the IT Experience for both IT admins and end users, SysAid IT 8.5 features enhancements in the four key experience categories: 1) mobility, 2) functionality, 3) end-user satisfaction, and 4) user interface.

My Desktop, SysAid's latest addition to the End-User Portal, gives end users the freedom to securely access their desktop from any HTML 5-supported device. Additionally, My Desktop allows IT administrators to maintain greater control by giving them the ability to fully manage permissions with complete audit capabilities. The new feature is entirely integrated into the help desk platform and does not require additional installation.

8.5's newly redesigned mobile interface in the End-User Portal allows end users to quickly and easily submit IT requests directly from their mobile devices. The release also features significant user interface and functionality upgrades in SysAid's iPhone, Android, BlackBerry, and Windows Phone 7 mobile apps.

"We designed this release to meet the comprehensive requirements of today's IT admins and end users, as well as with the goal of providing them with the ultimate IT experience tailored to today's mobile world," said Israel Lifshitz, founder and CEO of SysAid Technologies. "We are very happy to introduce 8.5 and look forward to continuing to provide our customers with the industry's most advanced solutions."

The release's upgraded Password Services module now includes interactive logon architecture, maximizing the end-user experience by allowing them to directly access the Password Services wizard from their Windows logon screen without IT department involvement.

Another new feature of SysAid IT 8.5 is an Asset Management Dashboard, providing IT administrators with the ability to quickly track all servers, software, and asset functions with a complete 360 degree birds-eye view. Additionally, 8.5 introduced the Incident Management Priority Matrix, which is based on the impact and urgency of IT service requests. The Priority Matrix is fully compatible with ITIL best practices, allowing IT admins to improve workflow priorities.

To learn more about the additional features of SysAid 8.5 release, please visit Latest Releases.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
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Media Contact:
Lindsey Pugh