Press & Media

Company Predicts Dramatic Shift to Cloud in 2013

Tel Aviv, Israel – January 15, 2013 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), software solutions, announced today its 2012 year-end achievements, including the addition of 1,400 new paying customers around the world.

"2012 marked SysAid’s tenth anniversary, a successful decade of continuous product development and consistent growth for our customer base," said Israel Lifshitz, founder of SysAid. "SysAid is being used by tens of millions of people around the world, and helps IT departments manage tens of millions of assets. Looking ahead, we expect significant growth in the implementation of our cloud solution, which is in place today for only 10% of our users."

SysAid's ITSM solution, available on both in-house and cloud platforms, provides all essential IT help desk features integrated into one platform. It allows IT administrators to manage and maintain their service desk and IT assets from the office or directly from their mobile devices. The solution also includes fully integrated Mobile Device Management (MDM) capabilities to help IT departments support BYOD practices and all related mobile policies.

Looking ahead to 2013, Lifshitz noted what is shaping up to be a major shift from on-premise SysAid implementations to dominance by the company's cloud solution.

"Today, 90% of SysAid implementations are on-premise," said Lifshitz. "By the end of 2013, I expect that to shift dramatically. 80% of all SysAid users will be utilizing our cloud version."

Major achievements by SysAid in 2012 include the introduction of more than one hundred new software features, including the addition of integrated MDM capabilities, and ITIL V3 Best-Practice certification by Pink Elephant. In addition, SysAid now has more than 100 employees.

In 2012, SysAid expanded its global operations with the opening of a new office in Brazil and the signing of its first Japan reseller agreement with ESECTOR, Ltd., a leading local IT solution provider. The Company’s solutions are used in 142 countries around the world.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh