Press & Media

SysAid Introduces Patch Management Tool in Version 14.0 of ITSM Platform

New Patch Management Tool Automates and Customizes Updates for Most Popular Software; On-Premise Users on Default Embedded Database Automatically Migrated to MS SQL Express

Tel Aviv, Israel – March 24, 2014 - SysAid Technologies Ltd. (www.sysaid.com), a leading provider of IT service management (ITSM) solutions, announced today that the company has released version 14.0 of its cloud-based and on-premise ITSM platforms. The release features the new SysAid Patch Management solution, a free database migration for on-premise customers, and new capabilities inspired by user input.

In development for over a year, the SysAid Patch Management Software solution makes it easy to keep Windows-based servers and workstations up-to-date with the latest security patches and upgrades. The ITIL change management process allows IT admins to review, approve, deploy and audit software updates for all Microsoft products as well as popular applications like Adobe Flash, Mozilla Firefox, Java, Skype and many others. 

Fully integrated with SysAid’s cloud and on-premise platforms, the Patch Management tool can automate the update process for individual assets or groups of assets. IT admins can customize policies by software type, the severity of the patch and many other criteria. The Patch Management tool can even be set to auto-generate an incidence ticket if any error occurs during an update. Overall, the full inventory and audit controls ensure that patch processes are well-documented, perform correctly and comply with regulations.

“In terms of ease-of-use, flexibility and the breadth of software covered, our integrated Patch Management tool is a huge upgrade over the standalone tools that most IT departments use,” said Oded Moshe, VP of Products at SysAid. “We’re saving IT organizations a lot time, money and frustration, and we’re making it easy to maintain the usability, performance and security of software throughout an organization of any size.”

In addition to introducing patch management software, SysAid will be providing a significant upgrade for on-premise customers who use the default embedded database. In October 2013, SysAid upgraded the default internal database to MS SQL Express to provide higher performance, scalability and reliability for new on-premise installations. Now, SysAid users who rely on the legacy database will be automatically moved to MS SQL as part of the 14.0 upgrade process.

14.0 also includes several new enhancements inspired by user input. IT admins can now:

  • Convert incidents to requests and vice versa if end users misclassify the ticket
  • Establish “email rules” that scan the subject line and body of incoming emails. Email rules can automatically set the priority level and urgency for the service record or forward the request to the relevant team depending on specific keywords and the sender.
  • Enable “guest mode” in the end-user portal, making it possible to receive anonymous requests from users.

 


About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.


Media Contact:
Lindsey Pugh
SS|PR
847-415-9306
lpugh@sspr.com