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SysAid Ranks #3 in Capterra List of the Top 20 Most Popular ITSM Software

SysAid takes highest popularity ranking of any pure, ITSM-only solution

BOSTON – March 7, 2017 – SysAid, a leading provider of help desk and IT service management (ITSM) solutions, announced that the company was ranked #3 in Capterra’s annual list of The Top 20 Most Popular IT Service Management Software. Capterra, a Gartner company, measured ITSM vendors by a combination of their total number of customers, users, and social presence. SysAid ranked higher than any other pure, ITSM-only provider.

Since 2002, SysAid has provided ITSM solutions for companies ranging from startups to Fortune 500 enterprises. Today, SysAid serves 13,800 customers and 156,300 users worldwide. The company’s well-regarded articles, videos, and photos about the ITSM craft and lifestyle have accumulated nearly 24,000 social followers across Facebook, LinkedIn, and Twitter.The FrontRunners analysis is a data-driven assessment identifying products in the Help Desk software market that offer the best capability and value for small businesses. The data comes from verified user reviews collected at three Gartner Digital Markets sites:,, and

“When IT professionals want a vendor that specializes in nothing but the service desk, they come to SysAid,” said Sarah Lahav, CEO of SysAid. “That is all we do – that is what drives our vision. When our solutions make IT pros happier and more productive at work, we feel rewarded. When our users help their companies achieve audacious business goals, we’re even more gratified. If SysAid’s popularity should signal anything, it’s that we are 100 percent committed to ITSM and its community.”

SysAid has placed among the top Help Desk and ITSM solutions in multiple rankings issued by Gartner companies. Software AdviceTM recently named SysAid a “Master” in its January 2017 FrontRunners for Help Desk Software. GetApp® also ranked SysAid #3 in its IT Service Management (ITSM) Category Leaders Q1 2017. Thus, SysAid has earned top marks on a diverse range of criteria including user reviews, integrations, mobility, media presence, security, satisfaction, relative pricing, and adoption.


About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh