Tel Aviv, Israel – August 10, 2010 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new BlackBerry IT Helpdesk Application. The free application, available for download on Blackberry App World, will enable IT professionals to more easily monitor and manage helpdesk requests and IT assets in real time.
The new app follows the successful June launch of the SysAid iPhone app, and will be followed by the roll-out of a similar Android app later this year, making SysAid the world's only IT Service Management company with mobile helpdesk solutions for today's most popular mobile technology platforms.
"BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well," said Israel Lifshitz, founder and CEO of SysAid. "By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go."
The SysAid mobile application facilitates complete accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing requests, all in a specially designed mobile interface. Users can also view and manage hardware, software and manufacturer details of computers, printers and other IT assets.
The application is free of charge and is compatible with SysAid IT 7.0.05, the latest version of SysAid's user-friendly IT Service Management software. Designed to help automate IT processes and increase efficiency, SysAid IT is built on ITIL best practices and provides a variety of practical tools to monitor and optimize everything from Helpdesk, to Asset Management and Reporting. Scalable editions of the software are available as on-premise or SaaS (Software as a Service) for businesses of any size, while a free version is offered to small businesses with less than 100 users.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.