Press & Media

First Ever SysAid Users Event to Feature Keynote Addresses By Leading Industry Experts and the Unveiling of SysAid's Next Software Release, SysAid IT 7.0

Tel Aviv, Israel - January 26, 2010 - SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it will be hosting its first ever SysAid Technology Conference from April 28-30, 2010 at the MGM Grand Hotel in Las Vegas, NV.

The conference will feature a keynote address from Carl Lewis, the 9-time gold medal Olympic champion and will include a CIO panel on the future of IT, lead by John Dix, Editor-in-Chief of Network World. SysAid will also launch its next version of IT software, SysAid IT 7.0, at the event.

"We strive to provide our customers with not only first class software, but first class service as well, which is why we are working very hard to ensure that our first ever Technology Conference will provide our customers with an informative and invaluable experience," said Israel Lifshitz, Founder and CEO of SysAid Technologies. "We are extremely proud that our customer base has grown to the point where an event like this is necessary and we look forward to hosting a conference on an annual basis, providing our company with a wonderful opportunity to increase the level of service we offer our customers."

The SysAid Technology Conference will provide participants with the skills to hone their technological expertise; present inside tips needed to maximize their SysAid experience; offer opportunities to network with other IT professionals and feature informative lectures on how to optimize SysAid's many functionalities. In addition, there will be presentations from SysAid experts on how to increase reaction times and improve overall efficiency in IT management.

Since its launch in 2002, SysAid has rapidly expanded its client base and now counts industry giants such as Coca-Cola, Sony, McDonald's, L'Oreal, Dunkin' Donuts, DKNY, Planet Hollywood, Johnson & Johnson, as well as thousands of small and medium businesses among its more than 55,000 customers in 120 countries. More than 16,400 new organizations started using the SysAid's solutions in 2009 alone, a 43% rate of growth from 2008. SysAid's rapid growth has also led the Company to relocate its headquarters to a larger facility in the business center of Israel, Airport City.

To register for the event, please visit

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh