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SysAid Unveils ITSM Business Intelligence Powered by Qlik®

SysAid first company to build business intelligence into IT service management (ITSM) solution

Tel Aviv, Israel – November 4, 2015 – SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today unveiled a new business intelligence (BI) tool powered by Qlik®, a leader in the visual analytics market. SysAid is the first ITSM solutions provider to offer BI as a native feature inside its software. The new BI tool and an improved reporting interface will be released this December in SysAid Winter 16.

To find the right analytics tool for ITSM, the SysAid team vetted and tested the leading BI solutions on the market. Qlik® came out on top. A Leader in 2015 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms, Qlik offered ease of use, interactive experiences and rich visualizations that stood out from the competition.

“Our aim is to provide SysAid customers with the best BI solution available, and Qlik was the clear choice,” said Sarah Lahav, CEO of SysAid. “We built Qlik right into SysAid Cloud so that users don’t have to deal with implementation, hardware or licenses. SysAid customers will be able to advance their business with the first BI tool dedicated to ITSM.”

Qlik will enable SysAid users to drill down into ITSM metrics with unprecedented speed and comprehensiveness. From incident categories to workload distribution, Qlik provides the smart visualizations and advanced navigation capabilities that IT leaders need to improve performance and resolve problems. Qlik’s guided analysis paths will help users ask the right questions and get answers quicker than ever before.

"The IT service lifecycle generates a tremendous amount of untapped data,” said Oded Moshe, VP Products at SysAid. “With the help of BI analytics, SysAid customers will be able to navigate this data, spot weak points, ask relevant questions and get answers. That is what IT departments must do to continuously improve service."

In addition to BI, SysAid will roll out a simplified reporting tool that supports new data, a drag-and-drag interface and larger database queries. On Wednesday, November 4 at 12 pm EST, SysAid will host a live webinar where customers can tour the new BI and reporting tools. To join the webinar, visit here.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh