Metrics Description: How This Result Was Calculated

Metric: End User to Admin Ratio

Description: This measurement calculates the ratio between the enabled SysAid end users to the enabled SysAid administrators. The value 40 means that the ratio is 1 admin for every 40 end users.

Unit: Ratio

Prerequisite for a valid measurement: Please validate that the assumptions below are confirmed in your SysAid installation. If not, use the filter builder to align your local calculation to the measurement assumptions.

Measurement assumptions:

• Ratio: The first parameter (end user) is divided by the second parameter (SysAid admins).
• Period: The note under the Worldwide Distribution Chart in your local installation will indicate which period of time has been calculated.
• Enabled: This relates to the status of the user. When the field shows Disabled=No, the user is considered enabled.
• End users: All the users who receive services that are listed in SysAid. They are defined under the End-User Manager. For detailed information about end users, see Users under Preferences –> User Management –> End-User Manager.
• Admins: The teams that use SysAid to provide service processes. For detailed information about admins, see Admins under Preferences –> User Management –> Admin Manager.

Discuss, Collaborate, and Learn More

Visit the IT Benchmark Forum on the SysAid Community to:

• Learn more about the different measurements
• Get advice and important insights from SysAid experts
• See what other SysAiders have to say about their IT Benchmark results
• Share your own thoughts and interpretations
• Suggest measurements you’d like to see in the future

If you haven’t already gotten started with the IT Benchmark, go to your local installation, find the IT Benchmark, and make sure the measurements are enabled. Once you click save, the IT Benchmark will calculate the statistics and provide you with updated information. It’s fast, it’s free, and it’s completely unique to SysAid!