SysAid Data Management

Improve performance, clean up and manage the clutter in your workspace; and archive your tickets and attachments – in your cloud environment

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Auto-Archive Your Old Tickets

Keeping your workspace decluttered allows you to focus on the here and now. Which is why SysAid archives for you all closed, deleted, or untouched open incidents that are older than 12 months – keeping your lists nice and tidy. Nothing is lost, it has just moved from your day-to-day work list, and is easily accessible through the “Archived” dedicated view.

Attachments Storage Management

Aligning with industry best practices regarding attachments storage, SysAid allows you to easily identify unnecessary attachment files according to size, date, and type. Simply download, store offline if necessary, and remove from your online account – to keep your SysAid lean and light for best performance!

All SysAid editions provide a 30GB attachment storage per account. If extra is required, this can be made available at an additional cost.

Customization with Custom Columns

Don’t change the way you work. Make the product work for you! With up to 200 custom columns per entity and unlimited templates and forms, you can easily customize SysAid to the needs of your organization.

Frequently Asked Questions

How Does SysAid Help You Manage Your Data In The World Of IT?

SysAid’s Data Management helps corporate IT teams clean up and manage the data in their workspace to reduce clutter and improve performance. SysAid Data Management can auto-archive your old tickets, identify unnecessary attachments files and even customize your flow with custom columns to meet the exact needs of your organization.

Why Is Data Management So Important For IT Teams?

IT teams receive a lot of data. From endless ticket requests to large files, and no time to sort through them any of them. The pile goes up and up, and this can lead to complete disorganization, data overload, and inefficient use of IT. Having Data Management software that can align with industry best practices and automatically store unimportant downloads offline, as well as archiving old tickets that are closed deleted or untouched for more than 12 months old are some seemingly basic, yet very necessary actions that take place behind the scenes as you continue to work every day solving issues. This will help you improve your performance, and keep things running smoothly so your cloud does not overflow with unimportant bits of data.

What If I Want To Access The Tickets That Are Older Than 12 Months By Chance?

Nothing is ever lost, it is simply in a different folder not taking up space on your regular workspace. If SysAid Data Management has removed a certain ticket that has not been touched for more than 12 months, and it suddenly becomes important, you can simply access it via the archived section. Auto-Archive works to declutter your present workspace, while preserving all seemingly not important tickets on the side if they are needed in the future.

Start Crushing IT

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