Add Note to Service Record
This tool enables users to add and manage notes on existing SysAid service records, allowing them to document ticket progress, communications, and other relevant information while controlling requester visibility and notifications.
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Overview
This tool enables users to add notes or comments to an existing SysAid service record. It is used to document progress, communications, findings, and other relevant information throughout the ticket’s lifecycle. Users can also control note sharing with the requester and notification settings.
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Key capabilities
* Add notes/comments to SysAid service records.
* Document progress, communications, findings, and other ticket-related information.
* Control sharing of notes with requesters.
* Control sending of notifications.
Popular use cases
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