Analyze Reopened Service Records
This job involves analyzing reopened service records, providing total counts and breakdowns by various attributes like priority, status, and category.
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Overview
This job involves analyzing service records that were reopened after being marked as resolved. The analysis includes providing a total count, SR ID, and breakdowns by various criteria such as priority, status, category, user, asset, assigned group, location, impact, and urgency, along with their respective counts and percentages. This allows for detailed insights into reopened service requests based on different attributes and timeframes.
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Key capabilities
Analyzes reopened service records, returns total count, SR ID, and breakdowns by priority, status, category, user, asset, assigned group, location, impact, and urgency with counts and percentages.
Popular use cases
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