Detect Top Delayed Service Records
This job identifies, analyzes, and reports on service tickets that have been open the longest without resolution, based on configurable criteria like creation date, priority, and assigned team.
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Overview
This job involves identifying and analyzing service tickets that have been open the longest without resolution. It requires analyzing tickets based on criteria like creation date, priority, and assigned team, and then generating a structured report that ranks tickets by the longest open duration.
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Key capabilities
* Identify longest open service records (tickets) without resolution.
* Analyze tickets based on configurable criteria (creation date, priority, assigned team).
* Return a structured report ranking tickets by longest open duration.
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