Escalate Priority due to SLA Risk
This agent identifies service records nearing an SLA breach, escalates their priority, adds notes, notifies administrators, and lists affected tickets with updated priorities.
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Overview
This agent identifies open service records nearing an SLA breach, automatically escalating their priority to High. It adds notes about the remaining SLA time, updates the records, alerts assigned administrators on Slack, and provides a list of the affected tickets along with their new priority levels.
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Key capabilities
* Identifies and escalates service records approaching SLA breach
* Appends explanatory notes (e.g., time remaining in SLA)
* Updates records
* Notifies assigned administrators via Slack
* Returns a list of affected tickets with new priority levels
Popular use cases
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