Find Duplicate KB Articles
This job identifies and groups duplicate "Verified Answers" in a SysAid data pool, providing explanations for each suggested merge based on the subject and reason for duplication.
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Overview
This job involves identifying duplicate “Verified Answers” within a SysAid data pool. It analyzes data from the verified answers dataset to detect similar or identical answers and then provides groups of IDs representing these duplicates. For each group, it offers explanations including the subject and the reason for suggesting a merge.
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Key capabilities
* Identify duplicate Verified Answers.
* Analyze data from the verified answers dataset to detect similar or identical Verified Answers.
* Provide groups of IDs representing duplicates.
* Provide explanations for each group, including the subject and the reason for suggesting a merge.
Popular use cases
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