Find Service Records with SLA Risk
This role involves analyzing service requests to identify SLA breach risks, categorize them, and provide detailed information and recommendations based on factors like due dates, priority, status, and historical resolution patterns.
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Overview
This role involves analyzing service requests to proactively identify and categorize those at risk of breaching their Service Level Agreement (SLA). The analysis includes assessing factors like due dates, priority, current status, and past resolution patterns to provide detailed information and recommended actions for each high-risk ticket.
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Key capabilities
* Analyzes service requests (SRs) to identify those at risk of breaching their Service Level Agreement (SLA)
* Categorizes SRs by risk level
* Provides detailed information about each ticket
* Provides recommendations for action based on due dates, priority levels, current status, and historical resolution patterns
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