Find Similar Resolved Service Records
This job involves using a Language Model (LLM) to find solutions from previously resolved Service Requests with similar issues to help resolve current cases by comparing and analyzing the similarity of issue descriptions.
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Overview
This job involves finding resolved Service Requests (SRs) that have similar issues to the current SR. It then retrieves the solutions from these resolved SRs to help in resolving the current case. The process utilizes a Large Language Model (LLM) to compare the descriptions of the issues and analyze their similarity.
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Key capabilities
Finds resolved Service Requests (SRs) with similar issues; retrieves solutions for current SRs; uses LLM to compare issue descriptions and analyze similarity.
Popular use cases
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