Generate KB Article from Service Record
This agent generates Knowledge Base articles from closed service records, creating well-structured content with relevant titles and categorized questions and answers, adapted for the audience, and automatically adds them to the Knowledge Base.
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Overview
This agent generates Knowledge Base articles from closed service records by analyzing resolutions, messages, notes, and descriptions. It creates well-structured articles with relevant titles, categorized questions and answers, and adapts content for either end users or admins. The agent supports single or batch service record processing and automatically adds articles to the appropriate Knowledge Base using the FAQ Builder API.
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Key capabilities
* Generates Knowledge Base articles from closed service records.
* Analyzes resolutions, messages, notes, and descriptions.
* Creates well-structured articles with relevant titles and categorized questions and answers.
* Adapts content based on the intended audience (end users or admins).
* Supports single or batch SR processing.
* Automatically adds articles to the appropriate Knowledge Base using the FAQ Builder API.
Popular use cases
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