Recommend Service Record Assignment
This role involves suggesting the most suitable administrator for tickets by analyzing workload, historical performance, and category expertise, using text similarity and workload balancing, and providing a star rating for the assignment.
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Overview
This job involves suggesting the most suitable administrator for a ticket. The suggestion is based on factors like current workload, past experience with similar tickets, and expertise in the relevant category. The process utilizes text similarity analysis and workload balancing, and the results are presented with a star rating from excellent (★★★★★) to poor (★☆☆☆☆).
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Key capabilities
Suggests best administrator to assign tickets; considers current workload, historical experience, and category expertise; uses text similarity and workload balancing; provides star ratings.
Popular use cases
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