Free

Replicon

Workato

Connect SysAid with Replicon Via our embedded Workato offering to streamline your IT workflows and automations.


  • Overview

    Connect SysAid to Replicon to automate end-to-end workflows that reduce manual work and improve cross-team collaboration.

    Build precisely the integration you need—entirely within SysAid, using a no-code, drag-and-drop experience to listen to events, invoke supported actions, and exchange and transform data with custom logic, configurable mappings, field-level enrichment, and real-time or scheduled execution.

  • Key capabilities

    • Configurable mappings, transformations, and field-level enrichment for precise data sync.
    • Real-time or scheduled automation with conditional logic and multi-step sequences.
    • Built-in monitoring, retries, and permissions—managed in SysAid.
    • Utilize the below triggers and actions in the integration you build.

Popular use cases

You can customize to fit you specific needs

Available triggers and actions in Replicon

  • Triggers

    • New invoice
    • New client
    • New invoice ready to sync
    • New or updated invoice ready to sync
    • New project
    • New user
    • Updated timesheet
  • Actions

    • Custom action
    • Assign all users to project
    • Assign co-manager to project
    • Add line item to expense sheet
    • Assign manager to project
    • Assign user to project
    • Update invoice status
    • Update invoice status
    • Create client
    • Create expense sheet
    • Create project
    • Create project task
    • Create timesheet
    • Create user
    • Get all tasks for a project
    • Get client details
    • Get project cost amount details
    • Get expensable projects
    • Get invoice billing items – V1
    • Get invoice details by URI (deprecated)
    • Get invoice details by URI
    • Get invoice item details by URI
    • Get project details
    • Get list of project team members
    • Get task assignments for resource
    • Get user details
    • Get list of clients
    • Get all eligible project leaders
    • Get list of projects
    • Get list of users
    • Get payroll details
    • Search clients
    • Search programs
    • Search projects
    • Search users
    • Submit expense sheet
    • Update client
    • Update payment due date and issue date
    • Update invoice description
    • Update invoice due date – V1
    • Update invoice sync status
    • Update project
    • Update project client
    • Update project end date
    • Update project fixed bid rate
    • Update project name
    • Update project program
    • Update project status
    • Update user

Available triggers and actions in SysAid

  • Triggers

    • Add Activity to a Service Record
    • Add Agent to Groups
    • Add End User to Groups
    • Add a Note to a Service Record
    • Convert Agent to End User
    • Convert End User to Agent
    • Create a New Agent
    • Create a New Asset
    • Create a New Attachment
    • Create a New End User
    • Create a New Group
    • Create a Service Record
    • Delete Agent
    • Delete Asset by ID
    • Delete End User
    • Delete a Service Record
    • Generates a Presigned URL for an Attachment Upload
    • Get Agent by ID
    • Get Asset by ID
    • Get Category Hierarchy
    • Get End User by ID
    • Get Group Members
    • Get Group by ID
    • Get Indexes
    • Get List of Agents
    • Get List of Assets
    • Get List of CIs
    • Get List of Companies
    • Get List of End Users
    • Get List of Groups
    • Get Service Record Template by ID
    • Get Service Record Template by Service Record ID
    • Get Service Record's Action Items
    • Get a Service Record by ID
    • Remove Agent from Groups
    • Remove End User from Groups
    • Resolve a Service Record
    • Search Service Records by Specific Parameters
    • Send a Message from a Service Record
    • Update Agent Details
    • Update End User Details
    • Update Service Record Details
    • Update an Asset
    • Updates An Action Item Status
    • Build your own SysAid Public API action with a HTTP request
  • Actions

    • Create ticket from events
    • Update ticket details, attachments, or comments
    • Add notes/comments to keep conversations aligned
    • Change status and assignments automatically
    • Service Record Created (Real-time)
    • Service Record Updated (Real-time)
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