Slack – Interactive Q&A Agent for Service Requests
The virtual agent facilitates interactive Q&A via Slack to gather information for service requests, using iterative conversations and SysAid LLM to update service records.
-
Overview
This job involves a virtual agent operating through Slack to handle service requests by conducting interactive Q&A sessions. The agent creates private Slack channels, uses SysAid LLM for conversations, and updates service record statuses based on these interactions.
-
Key capabilities
* Conducts interactive Q&A sessions via Slack
* Gathers comprehensive answers to user questions regarding service requests
* Creates private Slack channels
* Engages in iterative conversations using SysAid LLM
* Updates service record status based on conversation outcomes
Popular use cases
Use this AI agent and the others to make AI work for you and make you more productive!
