
Slack – ITSM Case Extraction Agent
This agent performs natural language processing to automatically extract incidents and requests from Slack conversations, creating service records in SysAid, and manages the ticket creation process by interacting with users and handling ongoing Slack event processing.
-
Overview
This job involves performing natural language case extraction to automatically recognize incidents and requests from Slack channel conversations and create associated service records in SysAid. The agent will join specified Slack channels, process messages to identify potential ITSM problems or requests, interact with users to confirm ticket creation, and manage pending tickets in memory, handling both initial channel subscription and ongoing Slack event processing.
-
Key capabilities
* Natural language case extraction from Slack channel conversations
* Automatic recognition of incidents and requests
* Creation of associated service records in SysAid
* Joining specified Slack channels
* Processing messages to identify ITSM problems or requests
* Interacting with users to confirm ticket creation
* Managing pending tickets in memory
* Handling initial channel subscription
* Processing ongoing Slack events
Popular use cases
Use this AI agent and the others to make AI work for you and make you more productive!