Ticket Creation Assistant
=AI("Summarize in one sentence.", B3)
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Overview
This tool creates SysAid tickets through a guided conversational flow, gathering information from users and confirming ticket creation with an ID and link. It intelligently selects the best matching category based on the service record description and handles API interactions after collecting necessary details. This tool should be used when users intend to create a help desk ticket.
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Key capabilities
* Guided conversational flow for ticket creation
* Collects necessary information from users
* Provides ticket confirmation with ID and link
* Intelligent category selection based on service record description
* Handles API interaction after collecting details
Popular use cases
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