Stephen Mann ITSM industry commentator, advisor, and blogger
Stuart Rance ITSM consultant, trainer, and author
For many organizations, their initial attempts to introduce self-service have been more white elephant than white knight – with low employee adoption and utilization rates – often due to an overemphasis on the technology.
So how do you ensure self-service success? Watch this webinar to better understand the purpose of self-service, its requirements, and what to do with your self-service tools – as well as what NOT to do of course!Watch now
Benefits of Attending In this 1-hour webinar, Stephen and Stuart: