Real-World Tips for Self‑Service Success

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playWebinar: On-Demand


Stephen Mann.png

Stephen Mann ITSM industry commentator, advisor, and blogger


Stuart Rance

Stuart Rance ITSM consultant, trainer, and author



For many organizations, their initial attempts to introduce self-service have been more white elephant than white knight – with low employee adoption and utilization rates – often due to an overemphasis on the technology.

So how do you ensure self-service success? Watch this webinar to better understand the purpose of self-service, its requirements, and what to do with your self-service tools – as well as what NOT to do of course!

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Benefits of Attending In this 1-hour webinar, Stephen and Stuart:

  • Explore the variety of challenges and potential pitfalls of employee self-service
  • Give practical advice on how to design, launch, manage, and encourage use of a self-service facility for IT (or any other corporate service provider)
  • Provide sensible actions to help you to either get started with, or to improve upon, self-service in your organization
  • Answer any of your burning questions on self-service, and offer advice to help you with your personal self-service challenges