What Does the Future Look Like for ITSM?



Special Guest: Forrester Analyst, Glenn O’Donnell


On-demand webinar

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There’s a lot of hype around the future of IT service management (ITSM) and whether or not it can survive in a dramatically changing technological and business environment. Many are of the opinion that the Service Desk will endure a slow painful death, whilst others see the likes of BYOD as an opportunity to better align IT operations with the business.

Allow us 30 minutes of your time along with special guest, Vice President and Research Director Glenn O’Donnell from Forrester Research, and we’ll set the record straight.

As we discuss the reality of how the role of ITSM will change in the future, you will discover:

  • The truth about Cloud
  • The reality of Shadow IT
  • The value of DevOps
  • The speed of change
  • The pitfalls of ITIL

This live webinar has already been broadcast, but don't worry – you can download your recorded version to watch at your own leisure by filling out the on-demand form.

Glenn O’Donnell, ITSM Analyst
Glenn O’Donnell
Renowned IT thought leader. VP and Research Director at Forrester

Michael Slabodnick, ITSM Community Manager
Michael Slabodnick
SysAid Customer Community Manager & ITSM fanatic