There’s a lot of hype around the future of IT service management (ITSM) and whether or not it can survive in a dramatically changing technological and business environment. Many are of the opinion that the Service Desk will endure a slow painful death, whilst others see the likes of BYOD as an opportunity to better align IT operations with the business.
Allow us 30 minutes of your time along with special guest, Vice President and Research Director Glenn O’Donnell from Forrester Research, and we’ll set the record straight.
As we discuss the reality of how the role of ITSM will change in the future, you will discover:
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