Ovum Decision Matrix: Selecting an IT Service Management SaaS Solution, 2015–16

As interest in and adoption of ITSM solutions continues to rise, Ovum has developed a Decision Matrix report to explore ITSM solutions deployed as SaaS.

Key findings include:

Which solutions are currently leading the pack
An assessment of how solutions meet ITSM demands put forth by organizations
Limited core ITSM capability differentiation between the solutions assessed
Common concerns about adoption include cost, data and security, and integration issues

Want to learn more?