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SMART 2025

Agenda at a glance SMART lineup | Nov 13th
Virtual Events and Webinars

PRE SMART 2025

Agenda at a glance Pre-SMART training | Nov 12th SMART lineup | Nov 13th
Virtual Events and Webinars

Future-Proofing African Educational Institutions with AI-First ITSM

Uncover the Future of ITSM: Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction

Featured Resources

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Agentic AI at work: Temco Logistics ends 200 daily password resets with AI

Discover how Temco Logistics used SysAid’s no-code AI Agent Builder to eliminate over 200 password reset requests daily for their nationwide network of truck drivers. In this customer spotlight, see how they boosted efficiency, saved time, and reduced ticket noise at scale.

SysAid ITSM dashboard showing urgent tickets, SLA breaches, and declining customer satisfaction metrics. - SysAid

How to improve end user satisfaction through a formalized program

Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.

A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.

Agentic AI & The Future of ITSM – What IT Leaders Need to Know in 2025

AI isn’t coming—it’s already here, reshaping how IT teams operate every day.

On – Demand Resources

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  • Virtual Events and Webinars

    Future-Proofing African Educational Institutions with AI-First ITSM

    Uncover the Future of ITSM: Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    Agentic AI at work: Temco Logistics ends 200 daily password resets with AI

  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    SysAid Copilot Guided Workshop – Spaces

    Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    SysAid Copilot Guided Workshop – Classic

    Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.
  • Virtual Events and Webinars

    Revolutionizing IT service experience for African banking

    Uncover the Future of ITSM: Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    A Simple and Secure Start to Agentic ITSM

    Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.
  • SysAid ITSM dashboard showing urgent tickets, SLA breaches, and declining customer satisfaction metrics. - SysAid
    Virtual Events and Webinars

    How to improve end user satisfaction through a formalized program

    Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.
  • SysAid logo on dark green background, representing ITSM solutions for efficient service management. - SysAid
    eBooks

    2025 SysAid Annual Report

    2025 Mega-Trends Shaping the Future of IT Service Management

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