Projects & Tasks

With SysAid Tasks & Projects, you can create projects and schedule and assign the specific tasks to users with deadlines for completion.

Schedule Corresponding Tasks

When starting a project, the project manager can schedule the tasks that relate to every action necessary to complete the project:

  • Assign tasks to the appropriate administrators
  • Schedule deadlines and estimate the amount of time to complete tasks
  • Create dependencies between tasks to coordinate the order in which to complete the tasks
  • Customize notifications sent to assigned users on the project level and related to individual tasks
Projects and Tasks

See the Business Impact of Every Task

The Tasks & Projects module is fully integrated with the CMDB, so you can evaluate the business impact of every task you schedule. For example, if you need to take down a server, you can add the server as a Configuration Item to your task and view the relationships it has with the other elements in your network. If the server is offline, who and what will it impact? This will help you schedule the task for a time when it will have minimal effect on the operations of your organization.

Create Recurring Assignments

While much of your IT work involves dealing with the new and dynamic situations that arise every day, there are always assignments that recur on a regular basis. Tasks & Projects allows you to create recurring tasks on a weekly or monthly basis that will send you notifications via service record, email, or SMS text message. That way, you won’t miss routine maintenance work.

A leading edge application that should be part of every IT managers' arsenal. -Mike Mullins, Tidal Software

Multiple Projects

Easily manage all of the tasks that your IT department is working on for multiple projects. The task list shows you the project each task belongs to as well as its category, status, start time, end time, estimated completion time, and progress percentage. Access the activity log for every task to see which actions have been taken, and view detailed Gantt charts that show all of the tasks and their progress grouped per category.

Assessment Tools to Monitor Projects

Monitoring the progress of your projects is essential to identifying malfunctions or bottlenecks. Once you’ve created tasks for all of your project actions, ensure they’re being properly executed using a variety of assessment tools.

  • View a log of all activities that your administrators have taken during their task completion
  • Run reports to see the status of all tasks and projects and the percentage of their completion
  • Intuitive Gantt charts give you a graphical view of the project’s progress with the corresponding tasks grouped per category
  • Read a history of all changes to the project and its corresponding tasks