The role of IT continues to evolve and grow in importance as the digital workspace has emerged. IT organizations must continue to “keep the lights on,” but their mission has become even more critical. So how can IT departments adopt Service Automation to fulfill the promise of becoming a strategic partner in their organization?

In this session, Hila Lamm, SysAid’s Chief Growth Officer, will answer the question, “What is Service Automation and what role does it play in IT Service Management?” She will explain how Service Automation allows IT to work better, faster, and smarter as they scale and mature their ITSM to deliver outcomes across the organization. Hila will also explore the future of ITSM and IT’s critical role in the future of enterprise service management (ESM).