CHURCH HEALTH

Church Health Slashes Ticket Resolution Time by 81%

Stylized fingerprint design with a heart, illustrating SysAid's ITSM dedication to impactful and compassionate service management. - SysAid

Highlights

  1. IT had to support electronic medical records (EMR) hosted several hundred miles away.

  2. 5 to 10% of service record requests were missed or incomplete due to manual ticketing.

  3. Frustrated end users created their own workarounds that complicated IT support.

  1. Departmental templates and workflows for ticketing and asset management across the organization.

  2. All tickets are automatically prioritized and routed, with relevant IT team members notified in real time.

  3. A live feed of the SysAid dashboard is displayed on a large TV screen, motivating proactive ticket resolution.

  1. Average first response time went from 3 hours to 16 minutes in one month.

  2. Average closure time went from 16 hours to 3 hours in one month.

  3. Patient medical information is always secure, ensuring HIPAA adherence.

A bearded man symbolizes SysAid's ITSM solution, enhancing both Service Desk efficiency and user experience in a circular frame. - SysAid

“SysAid has definitely improved speed, consistency, and efficiency across all our activities.”

Scotty Chambers IS Manager,
Church Health

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