It’s back-to-school season, and this month’s lineup is built for leveling up: the AI ITSM Certification, the Copilot advanced deep-dive workshop, and this month’s Cindy Show. Plus, help shape what’s next for SysAid, from agentic AI to license management, and share your own SysAid story. Scroll down to see what’s new.

Tell us how you’re using AI tools like Claude and ChatGPT today, what you expect from autonomous AI, and where SysAid MCP could fit in. Join now, and you’ll be first on the beta waitlist.

How do you discover and manage on-premises software licenses today? Tell us where you’re running into challenges and what you’d expect from a smarter discovery experience. Join the discovery program and help shape what’s next for SysAid License Manager.

Has SysAid made your work easier, whether that’s smoother processes or just a great experience with our team? We’d love to feature your story on our website and send a small thank-you your way for participating.

Could you be getting more from SysAid than you are today? From asset management and CMDB to the automation rules keeping routine tickets off your queue, your CSM can guide you as you take your next steps into AI adoption.

Do you know how much of your queue your AI is already clearing? From your deflection rate and data pool coverage to which channels are pulling their weight, your Copilot usage dashboard shows exactly where you stand, and your CSM can help you take that number higher.

SysAid’s AI ITSM Certification is a free, three-level program built for SysAid customers. Start with generative AI fundamentals and the basics of Copilot, move into third-party integrations and smart escalation rules, then finish with agentic AI and hands-on time in the AI Agent Builder. Join more than 400 certified AI admins already leading AI-powered service desks.

Join our Copilot Advanced Deep Dive Workshop to structure your data pools, fine-tune accuracy over time, and get more out of your Copilot usage dashboard. Hands-on, in your own SysAid environment.

Build the dashboard your manager keeps asking for, and write knowledge base articles clear enough that your users solve their own issues instead of opening a ticket. Join this hands-on session, bring your own data, and leave with something you can actually use. Live with Cindy Sivan on September 16, 10 am EDT.