Stop making employees wait: The case for an IT self-service portal that actually works
Ask most employees about their company’s self-service IT portal, and you’ll hear a familiar complaint: “I tried it once, didn’t get what I needed, and just emailed the IT team instead.” It’s a telling response. For context, Gartner estimates that 20-50% of all support tickets are for password resets, meaning skilled IT technicians spend a...
