BOSTON - August 1, 2017 - SysAid, a leading provider of help desk and IT service management (ITSM) solutions, today introduced a remote device support tool powered by TeamViewer®. Users can now access and control desktops and mobile devices from within SysAid. The embedded TeamViewer tool eliminates deployment headaches, saves time, and increases security.
TeamViewer is a remote access tool that enables IT to provide internal and customer support. It gives IT direct control over computers and mobile devices for efficient service, monitoring, and maintenance. No matter where in the world employees and customers are located, IT can provide hands-on help with TeamViewer. Today, TeamViewer runs on more than 400 million devices.
In SysAid, IT admins can now launch a TeamViewer remote session directly from an incident record. The admin simply clicks the TeamViewer icon to begin a session. SysAid automatically records activities from each session. Customers do not need a preexisting TeamViewer account to use the tool.
Embedding TeamViewer in SysAid increases security for organizations by ensuring that remote support is conducted and recorded in one platform. It also removes the hassle of managing separate software because TeamViewer runs within SysAid rather than as a standalone application.
"We selected TeamViewer for remote support because so many of our customers already used the tool and reported great things about it," said Oded Moshe, VP Products at SysAid. “SysAid aims to provide everything IT needs in one solution, and this partnership is another step towards that goal."
"Embedding TeamViewer in SysAid offers our customers a big advantage," said Sarah Lahav, CEO of SysAid. “There’s no deployment or integration headaches. You activate TeamViewer in SysAid, and it’s only a click away when IT needs remote access. You pay as you go directly to SysAid, so there’s no fixed fees or billing messes. It’s dead simple and immensely useful."
TeamViewer is a leading global software provider for digital networking and collaboration. Founded in 2005 in Göppingen, Germany, the company employs around 700 people from more than 50 countries. Its flagship product, TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings. The software actively runs on more than 400 million devices, of which at least 25 million are connected to TeamViewer at any point in time. The company’s product portfolio is complemented by solutions for IT monitoring, data backup, anti-malware and web-conferencing. TeamViewer was acquired by Permira in 2014. Further information is available at: www.teamviewer.com
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.