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Overview
MTTR (Mean Time To Resolution) is a key performance indicator (KPI) used to measure the average time it takes to resolve incidents or issues.
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What Is MTTR (Mean Time To Resolution)?
MTTR measures the efficiency of incident management by calculating the average time from when an incident is reported to when it is resolved.
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How Does MTTR Work?
MTTR is calculated by dividing the total time taken to resolve incidents by the total number of incidents resolved within a specific period.
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Why Measure MTTR & What Is Its Importance?
MTTR is a crucial metric to assess IT support performance, identify bottlenecks, and continuously improve incident resolution times.
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SysAid’s Solution For MTTR
SysAid’s ITSM platform offers incident management features that enable organizations to track and manage MTTR effectively.
