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Overview
A virtual agent, also known as a chatbot, is an artificial intelligence-driven software application designed to interact with users and provide automated assistance.
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What Is a Virtual Agent?
A virtual agent uses natural language processing to understand and respond to user queries or requests in a conversational manner, enhancing customer support and service delivery.
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How Does a Virtual Agent Work?
Virtual agents use pre-defined responses, AI algorithms, and machine learning to interpret user inputs and provide relevant information or perform tasks.
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Why Use a Virtual Agent & What Is Its Importance?
Virtual agents improve customer service efficiency by providing instant responses, freeing up human agents for more complex tasks, and offering round-the-clock assistance.
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SysAid’s Solution For Virtual Agents
SysAid’s ITSM platform integrates virtual agent capabilities, allowing organizations to deploy AI-powered chatbots to enhance their service desk operations and improve user experience.
